Guest User
August 1, 2025
Do not book your excursions through this hotel! My partner and I booked a ‘Half Day’ trip which included 3 snorkelling points and lunch on a sandbank. We were with 8 other people. When we left in the morning the weather was beautiful, however when we got to the first snorkelling point, it was windy, cold and pouring down rain. Our guide said ‘if the weather conditions continue we will have to go back to Maafushi’, we all understood because it was really bad conditions. After 30 minutes of waiting, the guide said we could start snorkelling, many of us were very uncomfortable because the weather hadn’t changed much, it was still harsh winds and rain. We had a professional swimmer in our group and he went in the water for 3minutes and came out - he said it’s too harsh. Barely any of us felt safe to go in. Those that did go in went in for 2-3 minutes. After 20 minutes, they gave us lunch and took us to the sandbank. Then we headed back to Maafushi. All 10 of us complained because we weren’t happy with the service, we understood the weather is in no one’s control however none of us felt comfortable or safe so why not bring us back to the island? We asked for a refund the managers said ‘No because we have to pay for fuel and if we give you a refund we won’t make any profit.’ They were completely unprofessional and their customer service was terrible.