Conrad Beijing

The hotel environment is comfortable, perfect for resting or relaxing. The location is convenient with easy access to transportation. The rooms are clean and tidy, and the bedding is comfortable. Guest relations manager Shirley Nannan provided excellent and professional service, proactively offering help. This hotel is suitable for families or friends traveling together. Highly recommended!

I chose Conrad Beijing again. The hotel has a unique design, the lobby fragrance is pleasant, and the public areas are clean and elegant. The butler, Leona nannan, was attentive and responsive. I'll definitely choose this hotel again next time I'm in Beijing.

The room was very spacious and located on a high floor. I arrived two hours before check-in, not expecting a room to be ready, but to my surprise, it was! My butler, Nannan, helped me take my luggage to the room and thoughtfully assisted me with restaurant reservations and even provided a small bear. On the second day, Nannan replenished my fruit and snacks! So considerate. It was a wonderful stay.

This place has its merits, and the location is good. However, the front desk lady who checked me in had the worst attitude I've encountered in all my years of staying at hotels. As a Trip.com Black Diamond member, I'm entitled to a free room upgrade. When I inquired about it, she simply said they were full, but if I paid, an upgrade was available. This kind of attitude is really subpar. (Perhaps the lady with her hair up was inexperienced.) Honestly, I've stayed at Four Seasons, Rosewood, Park Hyatt, and China World, and I've always received upgrades. Of course, if there are no rooms, a polite refusal is understandable and acceptable. The room itself was a bit disappointing; the toilet lacked the usual amenities found in Hangzhou, Xiamen, and Shenzhen. However, the short-haired lady at the front desk the next day completely erased my bad impression. She was polite, patient, and had a sweet smile while assisting my friend and even gave us a small gift box. Based on her excellent service alone, I would definitely stay here again.

Conrad Beijing, an established luxury hotel in the CBD! The location is superb, about a five-minute walk to the subway station. The room is also quite spacious. Guest relations managers Nannan and Iris were very responsive, and thanks to Manager Shirley for arranging the room. My top choice when visiting Beijing!

Excellent experience, very satisfied with the service. They even gave us a small bear and welcome fruit. The room was incredibly clean and comfortable. Our butlers, Leona and Nannan, were so patient and helpful! Breakfast was delicious.

I booked the Conrad for my family member's birthday. After making the reservation, I added a note asking the hotel for a simple room setup. To my surprise, two days before check-in, a butler called me to discuss what I needed. They even allowed an early check-in on the day itself. From check-in until check-out, the service was thoughtful and attentive. They also provided a small cake and fruit for the birthday. It was a wonderful experience. The hotel's location is convenient for getting around, and the facilities and environment are excellent.

Returned to Conrad so soon after my last stay, and the issues I'd previously mentioned were promptly addressed this time around. What truly impressed me was the guest services team. From their thoughtful communication before check-in, to the warm welcome upon arrival, and the meticulous care throughout my stay, every single touchpoint was impeccable. The staff were genuinely professional and had an incredible ability to remember guest preferences and needs. They always greeted me with a warm smile, making me feel incredibly welcome and comfortable. On one occasion, my plans changed, and the team quickly coordinated to efficiently resolve the issue. It's precisely their dedicated service that elevated this stay into such a warm and memorable experience. Highly commendable!

I genuinely recommend Conrad Beijing; my stay truly exceeded expectations. From the moment I was greeted upon arrival to the in-room service, the butler, Leona Lynne Shirley, was incredibly helpful, and I felt their professionalism and attentiveness throughout my stay. The room had fantastic lighting and views, a well-thought-out layout, and was impeccably clean, even in the corners. The toiletries were of outstanding quality, making for a comfortable and pleasant living experience. Overlooking the city streets during leisure time instantly enhanced the ambiance. Combining style with comfort, it's definitely my top choice for accommodation when traveling.