Conrad Beijing

To summarize: The hotel is not far from the subway, making travel convenient. The two restaurants on the first floor offer good food. The room was old and poorly maintained, and the service, or rather the service I received, was mediocre. I won't be staying here again. Having visited Beijing every summer, this Conrad experience was the worst. 1. During check-in, I didn't feel welcomed. Perhaps it was because we were dressed rather 'plainly,' didn't carry designer bags, and weren't 'influencers.' In contrast, the guests next to us received much better treatment and even room upgrades, while for us, it was just a repetitive upsell of breakfast for an extra two or three hundred (with a child). No one even wished me a happy birthday, which is fine, as we were on the executive floor and didn't request any special arrangements or gifts. But what I can't help complaining about is this: after ordering room service, no one answered the phone at the service center when I wanted to have the tray collected. I asked the WeChat butler to handle it, and it took 28 minutes to get a response. I suspect I was being treated differently. 2. Only after I provided feedback did they start apologizing profusely, offering breakfast, a small cake (uncovered and exposed in the room, which I hate as I dislike wasting food, so I ate it even though I didn't want it), wine, shampoo, etc. I didn't take any of it. I also dined at the two restaurants downstairs, which I consider having offset any 'compensation.' I absolutely don't want to freeload. 3. I'm not sure if the bathroom exhaust fan was working; pressing the switch made no noticeable difference. 4. The shower water was inconsistent, sometimes hot, sometimes cold. More importantly, water constantly leaked out, soaking the floor. My slippers would get wet if I accidentally stepped on it, making it easy to slip. I eventually used a towel to block the water, which helped a little. 5. The razor was of good quality. 6. The Luk Yu restaurant on the first floor had good food. 7. I suggest that foreign service staff should also proactively greet guests and hold the elevator door. Don't pretend! Finally, I want to say that one more or one less guest makes no difference to them, but don't disregard small details, as they reflect management quality. Don't try to cover up problems with offerings. We were simply dressed casually; we weren't here to beg for gifts.

I rarely leave reviews, but this hotel's location within the Third Ring Road is super convenient for getting to Taikoo Li and SKP, just a few minutes by car. The staff are incredibly proactive and service-oriented. The customer service butler was very responsive, and the room type they recommended was perfect. The attention to detail here really sets it apart from other hotels. Highly recommended!

Overall, my stay was incredibly satisfying. The hotel is located in the heart of the CBD, offering an elegant and quiet environment with stunning night views. The guest butlers, Nannan, Shirley, and Leona, provided professional service, promptly responding to any requests. Jennie at the front desk was warm and thoughtful, making my entire check-in process hassle-free.

Excellent service and a fantastic environment! The facilities are well-equipped, and everything is clean and tidy. Superb! 👍

I highly recommend Conrad Beijing! Here's my honest feedback: 1. **Environment:** Great location, the overall decor is understated luxury. The lobby scent is lovely, it's quiet and not noisy, and perfect for photos. 2. **Facilities:** The rooms are fully equipped, the bedding is soft, and the floor-to-ceiling windows offer fantastic views. The bathroom is well-designed with separate areas, and the gym and pool facilities are also excellent. 3. **Hygiene:** The entire room was meticulously cleaned. The floors, countertops, and wash areas were all spotless and odorless, making for a very reassuring stay. 4. **Service:** I want to especially commend the housekeepers, Rosy, Leona, and Shirley. Their attitude was friendly and thoughtful, they took care of everything attentively throughout my stay, and they were very efficient, which made me feel incredibly warm and cared for. Overall, the room experience was excellent. It's suitable for both business trips and leisure travel. I will definitely stay here again next time I'm in Beijing!

Clean, comfortable, and artsy. The restaurant downstairs has a great ambiance and good food, perfect for meeting clients. The location is also excellent; you can walk or bike to the CBD and Sanlitun. On the way to the CBD, I stumbled upon an amazing Jiangxi restaurant – spicy, delicious, and great with rice.

A very good hotel. The location is excellent, and the bed is super large and comfortable. The front desk staff even upgraded my room. Some facilities are a bit old but it didn't affect my experience. The breakfast was great. Definitely recommended.

The hotel's location is excellent, with plenty of amenities nearby. They offer butler service, with greetings every morning and evening, and the breakfast is delicious too.

Overall, the stay was excellent. The lobby blends Oriental elegance with modern luxury, and the common areas are clean and refined. Although the room amenities are a bit dated, they are complete, and come with quality toiletries. The swimming pool and fitness center are well-equipped, and the restaurant and lounge areas are fully functional. The hotel's hygiene is excellent; the bathroom has a wet/dry separation and is odor-free. Disinfection is thorough, making for a safe and comfortable stay. Special thanks to our three concierges, Nannan, Rosy, and Leona, who were incredibly responsive, gentle, polite, and highly professional.