The amenities were great,( i didnt try, but they look nice), nice infinity pool, located at the beach side. Breakfast area was nice, great deaogn, food variation was okay. I get to enjoy a nice sunset at the beach. The downside is the cleanliness of the room. The room smells of cigarette, so I asked for room freshener. They came and sprayed, but the smell still linger. I didnt say anything since I was quite tired. The floor was not vacuum, I can feel the sand on the floor when I stepped into the room, there are a lot at the room entrance. I had to wear slipper everytime. The space near the toilet was a bit cleaner, but still can feel the sand. It is not comfortable to pray. The WC was dirty, got yellowish stain at the bowl. The check in experience was not really smooth for me. I arrived at 1pm, asking if I can check in early, and they said the room was not ready, so I understand. I waited for 40 minutes, but it was still not ready. Then I went out for work, came back at 6.30 pm, but the check in was still not ready, and I need to wait for a while to get my room card even though they said that a room was assigned, I thought they have checked in for me, but no, they asked for my ID again. I left my luggage earlier, and they just left it in the open. The window locked was broken, even when I try to close, it opened by itself, no wonder I can hear the loud music and animal sound (like a bird or something, its loud and i can here it throughout my stay) I only realized that the window opened itself in the morning because the lock was broken, no wonder the aircond was not cold. I didnt realize because i didnt open the curtain till the next morning. Overall experience was not so good with the room, I was tired and upset with the room cleanliness. Apart from the ambience and the pool area, I dont think the hotel is up to 4-star standard in terms of cleanliness and hospitality.
