The Taaras Beach & Spa Resort

It was really expensive, but it was also true that there were fewer people, it was clean, and the scenery was beautiful. What I didn't expect was that the price dropped by more than 2,000 yuan just over a week after I booked it, and I couldn't cancel it, so I just had to accept it.

Overall, it was great value for money. We booked a family suite, which turned out to be a connecting room with a king-size bed and a living area, plus a standard twin room. The room was incredibly spacious – listed at 79 square meters, but it felt even larger – and had fantastic views from the window. Soaking in the jacuzzi tub was pure bliss. The hotel service was also excellent; the shuttle service was always waiting for us ahead of time. Although it's a 2012 hotel, it's very well-maintained, and the room facilities don't show their age. The only two things we found challenging were the mattress and the dining options. My husband and I are used to firm mattresses, and the hotel's beds were a bit too soft for us to get used to. As for dining, there's only the hotel restaurant, and nothing else to eat nearby. Overall, we were very satisfied.

Environment: The room was very spacious, and the view was stunning. Even though it was a mountain-view room, we could still see the beach. Service: The service attitude was excellent, and they were friendly to Chinese speakers. Breakfast had a wide variety of options and tasted great – highly recommended!

The staff were incredibly friendly and provided excellent service. However, the facilities are quite dated and seem to be in need of general renovations. The food was perfect, and the spa was also perfect.

Overall, our stay was positive. However, the first rooms our family was assigned were dirty (windows, plumbing, stained furniture, dust), the towels were grey, and the mattress had a musty smell in places. BUT, I must emphasize that this was the *only* disappointment, and it was resolved within a couple of hours! We extend our immense gratitude to the hotel management and especially to Mr. Bryan, who upgraded us to a Premier room with two bedrooms and a living room. This room had been recently renovated and was spotlessly clean, with a new mattress and comfortable pillows. Bottled water was provided in the room, and in the evenings, staff brought delicious chocolates and prepared the room for bedtime. We slept wonderfully; it was perfectly quiet, and the bay view was breathtaking! I want to highlight the dinner buffet (130 RM per person): an excellent selection of main courses, soups, quality desserts, ice cream, tea, coffee, and water. Please offer these dinners more often! We also ordered pizza to the room, which we thoroughly enjoyed. The dishes at the Indian restaurant were small and could have been better. The bay is beautiful, and the water is a fantastic color. The hotel provides free life jackets and kayaks, and you can swim and even see sea turtles. The hotel also offered a free shuttle to and from Village Jetty. We spent three wonderful days at the hotel and didn't want to leave! Our suggestions for management would be to update all the rooms and to clean and repaint the sun loungers. Mr. Bryan, thank you again for your help and care in resolving our issues! The hotel service is 10/10.