Hartford Marriott Downtown

If you want to pay a lot of money and get very little in return, this is the hotel for you. This was the worst Marriott experience we’ve ever had. When we checked in, we had to get our own luggage cart and bring our bags to the room ourselves. The room was missing basic amenities — no water, no ice bucket, and the refrigerator wasn’t even cold. We paid extra for a corner room with a water view, but instead we got a view of other buildings with no water in sight. The hot tub shown in the hotel photos was empty and unusable. There was also no information provided about local restaurants or attractions. Even the valet staff couldn’t offer recommendations when we asked. On top of that, you have to pay extra for either valet parking or self-parking. Breakfast was $25 per person and honestly worse than school cafeteria food. If you’re visiting Hartford, CT, stay anywhere but here. Extremely overpriced and a huge disappointment.

Price was that of a five star but the room was like any other Marriott or Hilton. Dated, tiny bathroom, door for bathroom opened into the bathroom and nearly hit toilet. We expected more for the price

So outdated. The shower pressure, the popcorn ceiling, the yellow walls! 400 a night is a disgrace.

Breakfast was excellent. Mo who was working his second day and Christine took great care of us. We are big coffee drinkers and we never had to ask for refills. They anticipated everything. Gretchen at the front desk is an exceptional welcoming person to your establishment. She went above and beyond to make everything comfortable for us. We had a challenging morning and from the time we walked in to check in, Gretchen had us relaxed and ready to start our weekend away.

This property was very clean and tidy. The staff were very friendly and helpful. We had a great stay at this hotel.

The night staff here were not friendly upon arrival and when I brought up an issue I had in my room with the water not getting hot for my shower and with the bathroom floor being filthy. I got the response that “well the whole hotel is dealing with the showers not getting hot right now. You can change rooms but it’s not gonna get warmer” instead of giving me the shower disclaimer when I checked in or trying to accommodate me in a respectful manner, I received an attitude and a downgraded room. Outdated hotel, moody staff, unclean rooms - not my type of hotel!