Lakeshore Hotel Hualien

The room doesn't come with bottled water, but there's a water dispenser available. The bed was really comfortable, and the view was great. I booked a sea-view room, so I could see the ocean. It was so relaxing and comfortable to soak in the tub while looking out at the sea. It was a perfect time to unwind.

The location is good, and the hotel staff will help you hail a taxi. However, the floor was stained, and the hotel doesn't provide disposable amenities like toothbrushes or bottled water. You have to get your own water. The bed was too soft, and the tissues were so thin that they'd stick to your hands when you used them. Also, they don't bring food deliveries to your room; you have to pick them up in the lobby.

The room and bathroom were both very clean, and the staff proactively informed us about special offers! Unfortunately, the breakfast area's flow was a bit poor, with many people serving themselves without masks, spitting everywhere. The hygiene was a bit concerning, even though the breakfast tasted good.

What they do well: 1. The hotel service is excellent; there's an usher as soon as you enter the lobby. 2. The public areas are clean and well-maintained. Areas for improvement: 1. Soundproofing: I could hear snoring from the adjacent room. 2. Tip prompt card on the bedside table: The staff didn't do anything beyond their standard duties, so why should I be prompted to tip proactively? 3. The sauna facilities are dirty and old. The shower area, with six spots, felt full with just three people.

Except for last year, I'm a loyal returning guest to Lakeshore Hotel Hualien, staying here every year. I have a lot of sentiment attached to Lakeshore, and I truly hope everything at the hotel continues to develop positively. Therefore, I'd like to share my honest thoughts and offer some suggestions. Pros: - The bed was incredibly comfortable. - The housekeeping staff were very responsible and diligent. - The front desk ladies provided excellent service. - They were kind enough to let us park our scooter in the basement, which was a huge plus given the rainy weather during our stay. Areas for improvement: - The water pressure in the showerhead was too low. - The indoor lighting was insufficient; it wasn't bright enough. - The indoor slippers provided were uncomfortable, making me want to wear my own slippers inside. This would, in turn, make it difficult to keep the indoor floors clean.