Shangri-La Qiantan, Shanghai

The hotel is quite new, and the service is excellent. Manager Joey even upgraded us to an executive breakfast and gave us gifts, desserts, and a fruit platter. It's perfect for families, with a sofa bed for the kids. Shopping and dining options nearby are very convenient. That's why we extended our stay for another four days after visiting Disneyland. If you're traveling to Shanghai with kids, you should definitely consider this hotel over one in Jing'an. Besides the indoor play areas nearby, there's also a really nice park along the Huangpu River.

Traveling with my whole family, including seniors and young children, during Chinese New Year, the last thing I wanted was hassle and exhaustion. But our stay at the Shangri-La Qiantan, Pudong, Shanghai, was truly nothing but comfort and joy. We booked a Deluxe Horizon Club Executive Twin Room, and initially, we had two of the same room type. Upon arrival, we found out there were connecting rooms available. After discussing it with the Horizon Club front desk, they kindly arranged to switch our rooms the next day. Although one of them became a King room, the sofa in the room cleverly converted into a bed for the kids. The room layout was incredibly well-planned; with the hidden sliding door closed, it became a separate space (Pic 5). I must say, connecting rooms are absolutely perfect for large family trips – everyone, from the kids to the elderly, had their own comfortable corner. What truly left a lasting impression was the experience at the Horizon Club Executive Lounge. From the moment I stepped into the lounge, there was a sense of relaxation, like coming home. Breakfast was exquisite, and in the afternoon, we could bring the elderly and children for tea and pastries. In the evening, enjoying a drink with family during happy hour – that’s exactly what a holiday should feel like. The staff were always smiling and incredibly patient with both the elderly and the children. What does it mean to feel at home? Probably when the elders are satisfied, the children are happy, and you yourself aren't tired. Thank you, Shangri-La Qiantan, for giving us such a wonderful Chinese New Year memory ❤️. They even thoughtfully gifted us a New Year's cake box upon check-out. It was a truly delightful holiday trip, so it absolutely deserves a 5-star rating!

This stay truly showcased the 'grand hotel' experience. Due to a concert at the Oriental Sports Center, check-out time coincided with a peak rush, leading to about an hour-long queue at the front desk for check-in. What truly stood out was that after learning about the situation, the manager proactively contacted us. Not only did they sincerely apologize, but they also thoughtfully offered us some lovely snacks. This gesture not only calmed the guests' anxious feelings but also reflected the hotel management's 'customer-first' service philosophy. In an unexpected peak flow of guests, this kind of proactive care and remedial action is far more impressive than simply waiting it out.