Hotel Toulousain

It is a price convenient place. Good quality for what you’re paying

What a shame. Very rude, unprofessional receptionist - wouldn't accept credit cards to pay for meal; told me I was "crazy" and that I'd have to walk 10 minutes (in a thunderstorm!) to withdraw money from a cash machine to pay for the meal. Never seen anything like it. As I said, a real shame - up to that point, I'd been happy with my stay.

My room was on the ground floor just behind reception. Although it had a window it was a stained glass one and overlooked the pool and cafe, so not very private. It was fine while it was cold though. If I was there when it is warmer I’d feel a bit hemmed in! The bed was firm, but comfortable. The pillows were a bit lumpy though. I had a duvet and a lovely thick blanket. The shower and toilet are in the room behind a wall. Fine for me solo, but possibly not ideal for a couple. The shower was good - powerful and plenty of hot water. There was a reasonable choice at Breakfast with tasty pastries. There was a coffee machine and fridge with bottles of water in the lobby. The staff were lovely. The hotel is well located in the Gueliz area with cafes, bars and restaurants nearby. 30 minutes to walk to the medina.

The hotel rooms are clean and breakfast sufficient. Wifi is just about ok in the bedroom but not great if your working.

It’s centrally located in front of a mall and grocery. Neighborhood is quiet and safe even at night. Lots of resto all around. Hotel looks new

The staff was wonderful. Moroccans are really good spirited people. The hotel was challenging. I starved the entire time. I didn't know the restaurant would be limited, or, I would have to be a hunter gatherer. The one dinner I got in 4 days was delicious. Tasted homemade. But they mostly served light food and breakfast. They made it clear a few times, breakfast wasn't included with my stay. I was prepared to pay for food if it wasn't. Once, was enough, and I still had to eat. There was no airport shuttle the reason I chose that hotel. I started to pay more but the hotels I chose didn't say airport shuttles. It was my first time to Marrakesh, so, didn't know the navigation. Guests should be aware they will ask you for tax money upon arrival. Why they didn't roll it into the total cost was beyond my understanding. Nothing was clearly outlined. Room service, eating outside food in your room or garbage cans for the outside food disposal after eating. Nor was whether you could order coffee or tea and have it delivered to your room. I will be going back to Marrakesh but getting a hotel with full amenities. The Riad itself was charming. I went to sample Moroccan food was looking forward to it. Sadly, that didn't happen.

The room was small, with a noticeable smell of mold and stains on the wall. The bed was uncomfortable, there was no TV, and it was very noisy, especially in the early morning.