Aparthotel Líbere Vitoria

It's very clean and new. 13 minutes from the city center. On the downside, I'd say that the two-bedroom apartment has a small bed and a very uncomfortable sofa bed in one of the bedrooms; it would be much better to have two beds in that room. I think that's a big drawback. Check-in is automatic but easy.

If your English and Spanish are not fluent, please consider carefully before booking. The hotel doesn't have a 24-hour front desk. You have to stand outside the glass door and ring the intercom, then the person inside verifies a bunch of things—it's like the Eighth Route Army exchanging secret codes. I spoke for 20 minutes in the cold wind before they finally managed to open the glass door. Then they send an email asking you to self-register, requiring you to upload your passport, phone number, postal code, address, selfie, etc... a whole bunch of questionnaires. If you make even a small mistake, you have to rewrite it. Because if you don't fill it out correctly, they won't send you the room number and the keypad code. I wrote it about 5-6 times, almost to the point of exasperation, and called Ctrip. Only a girl from the hotel's security room came out to help... In short, a 24-hour front desk should have real staff, not make travelers go through all this trouble. Aside from the cleaning staff, you can't find any other service personnel in the hotel. The entire process is self-service online. Just look at the pictures and you'll understand. It was a truly frustrating check-in experience. I spent a full hour struggling with the hotel's online self-service check-in system. The hotel facilities are indeed good, but the service is a zero. Absolutely no service. It's like taking a college entrance exam while standing outside a glass door. It was an infuriating check-in experience.

The apartment was very nice and well located. The breakfast wasn't worth it. The fact that there were no staff on site detracted from the experience, even though they were available online.

The hotel is very well located, close to everything. There are plenty of free street parking spaces. Plus, there are cafes and shops right on the street, which is very convenient. As for the facilities, although they are new, the apartment we were assigned had several shortcomings: there was no bedside table, the shower faucet was broken, and we could smell odors coming from other kitchens. One night, the smell of smoke from someone smoking even wafted through the extractor fan into the bedroom. Despite being new, everything feels very basic and of low quality. That said, the apartment was spacious and pleasant in that respect. One aspect that disappointed me quite a bit was the breakfast. We booked accommodation with breakfast included, but when we went to have breakfast, we were informed that they didn't offer that service. I called customer service and they told me they would issue a refund for the breakfast, but I haven't received anything yet. In short, if you're looking for a place with poor customer service and an impersonal experience, this might be the place for you. We certainly don't think we'll be back.

Great location

It is an apartment, there is no food or cafeteria in the building, there was no service, the facilities were very good, it is a hassle to do the check online, yours is fatal, (example: to enter my age I had to make about 900 clicks The same as for my wife, our age is over 70 years old and to enter the expiration date of our ID, about 50 clicks for each one,) then they stuff you with emails and entering the building is quite painful, the code works if you want. I have verified that there are people waiting for someone to leave the building so they can enter.

Very well equipped very well located but the mattress bedding and mattress protector stain a shame