The rooms are comfortable, and there's daily cleaning and service, with water, coffee/tea replenished.
The hotel is located in what feels like a local Thai neighborhood, a bit far from the beaches, but there's a shuttle service to Surin and Bangtao beaches. Overall, we're not picky at all and we liked the hotel. Plus, we didn't spend much time in the room, so for resting and just sleeping, it was more than comfortable.
The staff are also pleasant, and the hotel itself is quiet and green, with a small pool and a lounge area by the pool.
As for the downsides: there's construction nearby, but it didn't bother us at all. And once at night, we could hear the mosque, but that didn't really affect us either. So, if you're as laid-back about everything as we are, then this hotel will be comfortable for your stay.
Overall, I recommend this hotel!
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