Kempinski Hotel Yangzhou

Our Mid-Autumn Festival trip to Yangzhou flew by, and now the National Day holiday is upon us. Deciding to spend our anniversary at the Kempinski Hotel Yangzhou was definitely the right choice. When booking on Trip.com, I noted the special occasion, and they truly understood what we were looking for. From the moment our car pulled up to the hotel entrance, that feeling of coming home was constant. The lobby concierge, Chria Tang – it took asking twice to remember his name later – was consistently enthusiastic, bringing the Kempinski brand to life. He spoke passionately about the history of the Kempinski brand, how it differs from others, and the unique features of the Kempinski Yangzhou, as if reciting cherished memories. When we met him again the next day during his shift, he shared a funny story about how we remembered his name. Although 'China Tang (Town)' is a catchy name, he modestly settled on 'Chria Tang'. If any other friends come to Kempinski Yangzhou, feel free to ask for him – my personal butler, as I like to think of him. If I had one piece of feedback, it would be that there seemed to be too few staff during breakfast, especially at the live cooking stations. It felt like only one chef was hustling back and forth between different stations to provide service. Perhaps the hotel will adjust this as the number of repeat guests increases. Of course, these are minor points and don't detract from the overall experience. Compared to the superior service and facilities of other five-star hotels in Yangzhou, I personally prefer to feel cared for and looked after. After all, even the most complete facilities can't compare to genuine human connection. Kempinski Hotel Yangzhou definitely won't disappoint you.

I rarely write hotel reviews, but my stay this time was quite unique, so I'm making a special note to share it. The hotel service started off great: they called the day before check-in to confirm our itinerary and even helped book a Chinese restaurant for that evening. Upon learning it was my birthday, they thoughtfully decorated the room and prepared a birthday cake. Traveling during the National Day holiday, we arrived at the hotel around 6:30 PM after exploring the city, and thankfully, we even received a room upgrade. After dinner, we took the shuttle to our room. As soon as we entered, the overall lighting was very dim. We tried all the light control panels in the room but couldn't improve it, so we contacted customer service to arrange for staff to come and fix it. After waiting for about 15 minutes, the first staff member arrived. After repeated adjustments, they informed us that this was the brightest this room could get. However, it was clear that the ceiling lights and spotlights couldn't be turned on, and the staff member said the hotel had turned off these specific light fixtures, which I found quite puzzling. After checking real photos from other guests on Ctrip, we contacted customer service again. We waited another 20 minutes or so for engineering staff to arrive. After about 15 minutes of inspection, the main light still couldn't be turned on and we were told it could only be repaired the next day. Fortunately, customer service managed to find an available room, which finally resolved the issue. The whole ordeal took over an hour (and was very tiring). The new room probably didn't have the air purifier turned on beforehand, as the smell of new renovation was very noticeable. Around 10 PM, when we were ready for bed, we realized both types of pillows provided by the hotel were too high. For someone accustomed to sleeping on a low latex pillow, this was very uncomfortable, and I had to forgo a pillow and try to sleep that night. Breakfast the next day was also very mediocre. Priced at 198 yuan, the overall quality was even worse than hotels like Four Points by Sheraton. The selection of dishes was limited, and there were only three types of fruit… We rushed home early (the Chinese restaurant was excellent though! 😋)

This is my second visit to the Kempinski Hotel Yangzhou. I love the serene garden views, the luxurious facilities, and the delicious breakfast, Western cuisine, and afternoon tea. The room was comfortable, and the service was excellent. I look forward to bringing my children next time.

The environment was very quiet and pleasant, and the staff at the reception were incredibly patient and friendly. I only stayed one night but managed to swim twice; the pool was very clean and not crowded at all. I hope the breakfast can be a bit more varied in the future.

The rooms are all located within their own compound, making them very quiet. The room facilities are comprehensive, with a pool, gym, drinks, and even afternoon tea and fruit already set up. In the evening, there are musical fountains and live performances. Everything included with the stay is free to experience, which is quite good. A particularly charming touch was waking up to find a stray cat mother with three kittens right outside the window; the cats were very gentle and could be fed. The only slight drawback is that it seems to have been recently renovated, as there's still a bit of a smell in the room.

The hotel exudes an elegant and luxurious ambiance. While the breakfast options aren't extensive, the quality is exceptional. The waitstaff are diligent, and the doorman is incredibly warm and attentive. I'll definitely be returning for another stay.

I had a wonderful service experience during my stay, so I'm writing this review to thank the staff. Freya at the front desk was professional and polite, quickly checking me in and thoughtfully informing me about the hotel's amenities and facilities. Noa, who handled my check-out, was also very enthusiastic.

This new hotel is a bit out of the way, but the facilities are quite new and the room is very spacious. The mini-bar is completely free to use. The room's detailed cleaning needs improvement. The front desk staff handling check-in were not very proficient and slow. They also failed to register breakfast in the system. The next day, when we went for breakfast, we were told our room didn't include it, and it took them a long time to sort it out. The breakfast restaurant staff were not flexible in handling the issue, leaving us waiting there for ages, only to finally discover the front desk had made a mistake with the registration.

The hotel's attention to detail is excellent. The room layout is very cozy, and the environment is quite good. The hotel is also relatively quiet and clean. The front desk staff, Eden, Jade, and Eva, were fantastic. They even called me in advance on the day of check-in to provide directions, preventing me from getting lost. Special thanks to Hongyi, Xiao Wang, Scarlett, and the concierge Steven. The room was also very clean and well-maintained, which was a thoughtful touch.