I rarely leave negative reviews, but this experience was bad enough that I feel obligated to warn others—especially families.
From the moment we entered our room, it was clear it had not been properly cleaned. There was visible dust throughout, spots all over the floor, smears covering the glass shower door, and soap scum still coating the shower walls. It felt unsanitary and completely unacceptable.
The situation got worse when we discovered the toilet was not functioning properly and would not flush correctly. After putting up with it for hours, we contacted the front desk—only to be met with poor customer service. Instead of addressing the issue professionally, we were blamed for the problem and told we had to switch rooms at nearly 10 PM, while traveling with a child. Packing everything up that late at night because of an issue that existed before we even checked in was incredibly frustrating and unnecessary.
The amenities were just as disappointing. The pool was ice cold and clearly not maintained at a usable temperature, and the hot tub was outright filthy—covered in scum with visible sand inside. It was unusable and honestly concerning from a hygiene standpoint.
Overall, this hotel failed on every basic level: cleanliness, maintenance, and customer service. What should have been a simple, comfortable stay turned into a stressful and frustrating experience. I would strongly advise others to look elsewhere.
