Overall, the experience was quite good. First of all, I'd like to thank the young lady at the reception desk at the foot of the mountain for arranging a room with a great location and floor for us. However, since we wanted to check out the complimentary Mystic Grand Canyon, we didn't head straight up the mountain to check in, figuring we'd still have plenty of time. After spending a little over an hour there, we took the cable car up to the mountain hotel lobby to check in and get our room key. Initially, the receptionist wearing glasses was very enthusiastic and efficiently processed our check-in, assigning us the room arranged by the staff at the foot of the mountain. But then, another staff member working the same shift rudely chimed in, saying that the room arranged downstairs was no longer available and had been given away. This was completely baffling—why would a room assigned at the bottom of the mountain get changed by the front desk at the top? To make matters worse, they offered no explanation, stubbornly assigned us a different room, and showed not a single ounce of apology, which left a really bad taste in our mouths. Fortunately, the young lady with glasses on duty was sensible enough to let us view the room first, and she also accommodated our suggestion by arranging a room with a more pleasant view. A special shout-out and praise to the young lady with glasses! The hotel is located on the mountain, and the rooms are clean and tidy. Staying up on the mountain comes with unique, unbeatable advantages.
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