Moxy Shanghai Xuhui

The shower in my bathroom was leaking, so I called the front desk, and they sent someone up pretty quickly. Then came the memorable scene: the engineering staff, wearing sneakers, walked directly into the bathroom. Wet footprints stamped all the way from the bathroom to the room door. While fixing it, he even turned around and asked me, "How did this shower break?" For a moment, I didn't know if I had broken it or if no one had checked it during room inspections. I went to the front desk to give feedback, and the explanation I got was, "Oh, the engineering department, they just don't pay attention to details." With that one sentence, they pushed all responsibility for training and supervision onto individual employees. "Youthful" should refer to style, not service stuck in adolescence. The shower was eventually fixed, but the experience wasn't, and there was no apology. Finally, a pile of cardboard boxes was left outside my door for two days, which certainly aligns with being young and unconcerned with minor details.

The lighting in the hallways and rooms was too dim. The light bulbs in the room were old and didn't provide enough brightness. The shower pressure was very low, and it took a long time for the water temperature to adjust. I was also woken up in the mornings by the sound of doors closing in the adjacent rooms.

The room was great, clean and tidy.

My stay at the Moxy Shanghai Xuhui for this business trip was full of pleasant surprises, and I absolutely must give a special shout-out to Front Desk Manager Loren Zhou for his incredibly thoughtful and flexible service! When checking in, Loren processed everything efficiently and with great energy. Learning that my schedule was tight and I had an online meeting the next afternoon, he not only proactively offered me a late checkout until 4 PM to ensure I had ample preparation time, but also kindly added breakfast for the next day to my booking. This level of proactive care, which goes above and beyond, completely eased all my worries! Throughout my entire stay, Loren remained highly attentive. Whether it was promptly responding to requests or enthusiastically introducing the hotel's stylish public spaces and social events, he truly showcased the unique, youthful, and personalized service charm of the Moxy brand! The hotel itself is fashionably designed and conveniently located, perfectly suiting my business travel needs. However, it was Loren Zhou, with his genuine sincerity and foresight in service, who truly elevated a simple stay into a delightful experience that felt both relaxed and incredibly well-supported. He is undoubtedly the heart and soul of this hotel. I have unhesitatingly made Moxy Shanghai Xuhui my top choice for future business trips and leisure explorations, and I wholeheartedly recommend the vibrancy and convenience brought by Loren Zhou to all fellow young travelers!

The front desk staff's attitude was really, really bad when I checked in that evening. I hope they can improve it. They seemed unwilling to answer any questions and acted like they didn't know anything. It was a very disappointing check-in experience.

Archie and Kent at the front desk were incredibly welcoming and helpful. They offered a welcome drink upon check-in and a late check-out. I'll definitely be staying here again.