Conrad Xiamen

The facilities and hygiene were excellent in every aspect. The rooms were very spacious, and I especially appreciated that they arranged my three reserved rooms on the same floor. They even provided toiletries for the kids. The breakfast buffet was also extensive. I'll definitely choose Conrad again next time I visit!

I paid 5780 RMB for two nights for an Executive Floor room, yet received absolutely none of the services or benefits an Executive Floor guest should expect. During happy hour on the first night, the food selection was incredibly meager, and none of the dishes were labeled. When I brought this up to the manager in charge of the Executive Lounge, they immediately offered a string of excuses and their expression turned quite unpleasant. After that, every time I saw them in the lounge, they had a sour face. For a mid-level hotel service manager to have such poor demeanor is truly a disservice to the Hilton brand. Of course, the hotel's Guest Services Manager, Joni, was incredibly thoughtful and stepped in to help. The hotel's location is good, but the facilities and decor are definitely showing their age. Perhaps to save energy, both the rooms and public areas are poorly lit.

The twin beds at this hotel are really big, so I booked the Conrad since I was traveling with my big son. It's quite similar to the Conrad in Shenyang; the lobby is on a high floor, so you get a nice view while checking in 🤭. The service at Conrad is excellent. From the front desk staff to housekeeping, they saw there were three of us and proactively provided an extra set of toiletries without us even having to ask, which was very thoughtful. I'm not sure if it's because it was during Chinese New Year or due to its location in a scenic area, but the transportation around was a nightmare. Taxis couldn't even pinpoint the Conrad on their navigation, only the 'Twin Towers ride-hailing drop-off point'. When I asked the staff during check-in, they said it was because of subway construction, which made no sense to me.

Facilities: The facilities are comprehensive, and there are even footstools for children. Hygiene: It's quite clean. Although the facilities are old, they are well-maintained. Environment: The environment is its biggest advantage; it's excellent. You can see Gulangyu Island directly from the room, and the view from the executive lounge is also very good (though the food selection is terrible and perfunctory; it would be better if it were just a beverage bar). Service: Excellent, especially Esther, who provided full-service assistance. Any issues could be communicated!

Although the hotel is a bit old, the room facilities are well-maintained, and the rooms are quite spacious. The Gulangyu Island view room offers views of Xiamen University, the beach, and some sea scenery. The breakfast selection is decent, and the Shacha noodles and other local snacks taste good. A special shout-out to the hotel's service, especially the staff at the breakfast buffet, they were truly excellent.