Comfort Suites Huntsville MidCity District at Research Park

The only reason that this is not a one is that the staff seemed to be friendly when I spoke to them. Other than this, it was an unpleasant experience. There was a foul odor in the hallway the day we got in (Thursday 3/26/26.) It smelled like staleness mixed with mildew. I did notice that the A/C unit at the far end of our hallway on the second floor was unplugged, so that may have contributed to it. The room was obviously worn down with stains on the carpet, a constantly dripping sink in the bathroom, a bathroom door that would not lock, a small gap at the base of the door, a loose tub faucet, etc... Our door keys deactivated several times throughout the 3 day stay. On Saturday we saw that there was a new sign posted to the outside of the building stating that there was a tax lien on the building. This worried my youngest child, thinking that we were going to come back to the hotel to have all of our stuff gone. Lastly, not the fault of the hotel, but about 30 minutes before I checked out there was a power flash. The elevator doors opened and let us in, but the elevator would not move. We had to carry all of our stuff down the stairs (including my 2 bowling bags full of bowling balls.)

Sofa and bedding was stained, tub was in bad condition. Only supplied 2 towels for a room that sleeps 6.

Parking was easy and secure. Rooms were clean and very nice. The staff was nice, the lady at front desk when i checked in was very good, nice and helpful. The guy at front desk when i checked out on sunday morning was slow and didnt seem too sure of what he was doing. A couple of people in line got tired of waiting just dropped key card on counter and said they were checking out. As for the rooms, there was no hot water, just warm, no cups for drinking, no wash cloths. Had to use hand towels for wash cloths. Only working ice machine was on 1st floor, the ones on 2,3, & 4 had out of order signs on them.

while staff was friendly, they are limited with supplies on hand...our rooms had no wash clothes, blankets, tv didn't work (could turn on, no remote, given one but wouldn't interface), dated bathroom (caulking coming loose around tub)...unable to get a printed receipt (had to wait for corporate to approve ink, what we were told)...elevator was missing button (to be able to open door for friends to get on), and would not show what floor you would stop at. Guess you get what you pay for.

This hotel is not in the best shape. Rooms had black mold, pink mold, elevator did not work no amenities such as no breakfast, no pool, no clean towels, sheets did not fit the bed.

There's a lot of shops nearby that people can choose to shop and eat. The parking is very slim and tight just enough for whoever stays here.

This location was extremely disappointing. Staff was kind but untrained and were not dressed professionally. Check-in took 15-20 minutes because staff was untrained and had no support. The lobby, dining area, elevators, and hallways are aged, dingy, dirty and damaged. My room looked like someone had recently booked it and not fully restocked. I didn’t have any of the basic toiletries like soap nor did I have more than 1 rag. The sofa in my room was dingy and stained. The room smelled moldy. There was barely any tissue on the roll and no replacement. There were sketchy looking people hanging outside at front door and going in/out lobby area. The pictures online are either doctored up or were taken decades ago. This is the worst hotel stay I’ve ever had and I will never stay again nor recommend it to anyone unless they do a major rehaul from staff to decor. I wanted a refund to go stay elsewhere honestly. Lots of shops nearby for food and shopping.

No soap in the room, half a role of toilet paper, not given enough towels and washcloths (4 people in the room) they gave us 2 sets, holes in the floor, we had to keep getting our key reprogrammed. Most of the Staff was not friendly or courteous. They tried to give me room where they had the leg of the bed propped up on small pieces of plywood. The blinds didn’t stay open for natural light we had to use something to hold them open. Many water stains in lamps and walls. Ac unit propped up and falling apart. It could be satisfactory if some love was put into it. But for now it’s a never AGAIN!

They never came to clean my room i paid damn near 200 for the room juss for my TV not to work nobody was ever at the front desk finally when someone did come she said someone was going to come look at it never did then I told the night shift older guy he said he was going to look at he never showed up they didn't have no face rags like it was terrible if I could give it a 0 I would like y'all need to either train again and remodel them cause that is just horrible