Iberostar Selection Rose Hall Suites

Repeated guest at this hotel. The hotel is spectacular. The food is amazing. Cooked with Love. The amenities is superb, nightly entertainment top tier. There is something to do every day. The environment is clean and their commitment to an eco friendly environment is unmatched. I would definitely recommend this hotel as a preferred choice. Wait! did i mention the service, it’s like the staffs are handpicked. Courtesy, professionalism, politeness and warmth is just simply top tier. Shout out to Tashana Reservation agent. Big up yourself for an exceptional service. Big up all the staff there. Great team. Love it there.

The hotel was clean and everyone did their utmost to make people feel at home , despite any personal challenges it did not show . There was choice of a la carte restaurants and the buffet was excellent quality . Rooms are clean and pools and beach great . We are so glad we continued with our holiday to Jamaica after the storm. Special mention to Sean at reception, friendly , calm and patient with the check in . Also Sheena at concierge always had a a warm smile for us and lots of chit chat . The warm and friendly people make Jamaica special

The staff never came to our room for two days to clean up the water on the floor after Hurricane Melissa, even though we called multiple times. We were never given clean towels, our toilets were clogged, we had no running water most of the time after the storm, and the AC wasn’t working. No basic services were provided, yet we were charged an additional $715 for two more nights after our flights were cancelled. Two front desk staff members told us we could get a refund upon checkout, but when we tried to do so, they refused. I even emailed them about the service and refund and got no response—yet they had no problem replying quickly before we arrived. Overall, extremely disappointed with the service. I’m not planning to return and will not be recommending this place to anyone.

This hotel was amazing, the people was friendly, staff was helpful, food/ drinks was good -BEFORE Hurricane Melissa hit. After it hit the "Hotel Manager " was giving out Hurricane discounts rates of higher price to continue staying there otherwise get out even during the Hurricane Melissa devastation/crisis. No EMPATHY at ALL, just straight PAY or get OUT. She needs to be fired!!! These places need to do better when accommodation USA citizen during Hurricane Season, be more compassion given the situations of people in general! WITHOUT travelers this RESORT will NOT survive/ CANNOT .... continue without TRAVELERS! NOTE THIS OWNERS/ INVESTORS WHO DID NOTHING!

Heated pool, bar in pool Bathroom was clogged on first day entire bathroom was flooded Mntnce cleared clog which took a while but housekeeping did not correct water condition until about 4hrs later nor immediately replace wet towels

The staff were excellent and very friendly. The proper is very clean, but we did not have access to the main pool and couldn't walk in some areas of the property because they were doing renovations. Also there were booming noises coming from the roof sometimes at night and in the mornings. I did made a complaint and the security lady told me that they were also working on the roof top. Overall I think I will give them a 9 out of 10. Mainly because of the excellent staff they have. I will definitely go back to the Iberostar star resort in Montego Bay Jamaica.