Lamayubingxuenvwanghuaxianzi
I often eat at this hotel's buffet lunch, and it's delicious. So, this time, when traveling with friends and kids, we chose to stay here. Since it was a vacation, we mostly stayed at the hotel, so after an overall assessment, we picked this place.
First, the hotel's environment is genuinely good. It's right next to Lingnan Tiandi, and the Ancestral Temple is right in front of you. The location is truly excellent, and the subway is also nearby.
Second, the hotel facilities are decent and not old. We spent an hour in the gym, and there were quite a few pieces of equipment.
Third, the hotel breakfast is very rich, though it gets crowded, so you have to look for a table. Otherwise, it's good.
Also, the hotel rooms are fairly clean, but there's no separate shower; you have to stand in the bathtub, which is a bit inconvenient. Everything else was fine. The fan was quite noisy at night and affected my sleep.
Finally, what I'm most unhappy about is the service. I arrived at the hotel at 2:30 PM. There were only a few people, and three desks were handling check-ins. I waited for a full half-hour, only to be told my room wasn't ready. Are you kidding me? Check-in is at 2 PM. My friend arrived at 2 PM and had already checked in, and she told them we were together. I also informed Ctrip in advance that we were together and requested rooms as close as possible. Then, an hour later, they told me the room hadn't been cleaned yet and asked me to wait. I was very unhappy and asked the front desk attendant to call her manager. The attendant went in and came out, then said they could arrange a room for me, but it wouldn't be on the same floor. This made me even angrier, so I insisted on speaking to the manager. The manager finally arrived late and told me that because it was the weekend, they were busy, and that's why the room wasn't ready. Hearing this made me even more annoyed. What's the point of telling me that? I want a solution. Then, after seeing Ctrip call me, she said she had arranged a room on the same floor, just a bit further away. I then asked if it was an upgrade because when I booked, it said upgrades were possible if rooms were available. My friend, who had the same room type, was upgraded to a king-size bed, while I had twin beds. The manager said there were no upgrade options for twin rooms and that to upgrade, I'd have to switch to a king bed. If there's no upgrade for twin rooms, then why do you state that upgrades are possible? But I really didn't have the energy to argue with her. I'm here to enjoy myself, not to get angry, so I just let it go. I had almost forgotten about all of this until just now, after checking out and sitting in the car home. My friend messaged me saying the hotel felt very apologetic for not upgrading me and had given her a small gift for me. I suddenly found it quite funny. You didn't give it to me when I checked out, but after I left, you gave it to my friend to pass on? What's the meaning of that? My friend and I rarely see each other once a year; do we have to meet up again specially for this? If you're truly apologetic, why didn't you bring it to me directly when I stayed for so long? I'm genuinely speechless with your hotel's service and arrangements. I'm not after your small gift; I'm just speechless at how you handled it. You did the work, you showed your intent, but you failed to make the guest feel it.
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