This is our fourth time in the hotel; the staff service is still at the same outstanding standard, but other elements were discouraging. The restaurant opening days/hours are inconsistent with the all inclusive amenities offering; we could not visit the Steakhouse, as we were told that wait time was over an hour on 06/13, that we could return on 06/14; we returned on 06/14 and it was closed. When a hotel representative was asked, the reply was that “due to low occupancy, the hotel was opening only two of its three specialty restaurants per night”; I was induced to buy a three specialty restaurant options experience, and therefore that was my expectation. On 06/13, when visiting “The Blue Marlin” for lunch, we were told that the restaurant was working with a very limited ona small page menu, but not to worry, it was only going to be for s few days; I couldn’t care less if it was only for a few days, my visit was only for a few days, as I believe most felow guests stays do, and I was induced to buy an experience with a full menu, similar to my past stays. While the beach has never been one of the hotel’s strongholds, the saragssum problem has become unbearable, with the organic odor extending up to most of the outdoor areas; we have to acknowledge that the hotel personnel is doing what they can to mitigate, but sadly, nuissance persists. Would not stay again; I would worry about it if I was the administration, there are plenty of hotels and fierce competition in the area.
