Lauren was excellent in communicating with us in advance and arranging our room according to our needs. She also proactively helped us secure a late check-out when we left, showing thoughtful and attentive service.
Ms. Du at the front desk was warm and friendly, and the check-in process was efficient and smooth, making for a great experience.
Ms. Luo, who serviced our room on the 17th floor, cleaned it thoroughly and efficiently every day. She has a friendly and easygoing personality, and her service was incredibly heartwarming.
Manager Shen, Mila, and another gentleman at the Executive Lounge all left an excellent impression on us. Mila was easygoing and patiently handled even demanding guests, resolving issues promptly with great professionalism. The lounge food was exquisite, high-quality, and perfectly suited our tastes.
Ms. Zhang Xueshi at the buffet breakfast showed exceptional responsibility. When our two children accidentally spilled food everywhere, she immediately stood by the area, reminding passing guests to watch their step and patiently waited for the cleaning staff to finish before leaving.
Mr. Wang, the concierge at the main entrance, proactively helped us with two heavy suitcases and always greeted us warmly whenever we met, which was very thoughtful.
Overall, all the hotel staff are highly service-oriented, proactive, and exceptionally professional. The hotel environment is luxurious and grand, and the breakfast and executive lounge food quality are outstanding. The fantastic equipment in the gym motivated me to work out daily. The stay was a wonderful experience!
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