During our recent stay at B&B Hotel Marburg, we encountered severe hygiene and service issues. Most shockingly, we found a spare toilet roll in our bathroom that was soiled with feces. This points to a significant lack of basic cleaning standards.
Unfortunately, the hygiene issues did not stop there. The room was very dusty, which triggered my asthma, and there was visible mold on the walls. We also noticed stains on the bed linens, which resulted in skin irritation for both of us.
Furthermore, we experienced several logistical and service-related problems:
Broken elevator & lack of accommodation: The elevator was out of order without prior notice. I was dealing with a physical injury and requested a room on the ground floor. This was denied, and we were placed on the 5th floor without any assistance with our heavy luggage.
Accessibility issues: The intercom at the parking garage was consistently unresponsive. This forced us to make a painful and inconvenient detour through a nearby shopping center just to enter the hotel. Additionally, the hotel's phone number appeared to be disconnected when we tried to call for help.
Room facilities: Our prior request for a double bed was ignored (we received two separate beds). Additionally, a bedside power outlet was defective, and the central air conditioning was set to an uncomfortably cold temperature that could not be adjusted manually.
Overall, the combination of unacceptable cleanliness and unaccommodating service made for a very poor experience. I cannot recommend staying here.
