We have stayed at the Burgundy Hotel many times when coming to Little Rock. It's very conveniently located and the rooms are nice. Diara, one of the associates at the front desk was very welcoming and helpful. Overall, our stay went well.
Just one hiccup- we were traveling with our pet Maltese, and I call ahead to find out the hotel's policy and was told that the pet fee would be $200 at which point I asked if it was refundable and the associate checked with a manager while I was on the phone and said it was not which was ok, but at check out, we were charged $250 and told it was related to a cleaning fee for Smore, our dog. Smore does not shed and we made sure to keep the room tidy while we were there, so we were a little disappointed about this.