I knew the hotel was old but had a nice lakeside setting, so I was prepared. However, the longer I stayed, the more points I deducted, primarily due to poor management:
1. Aside from a late check-in on the first day, when I requested a luggage cart, there was virtually no proactive service. I tried to greet the waiters and staff passing by, but they ignored me, their faces expressionless. The male staff seemed like ordinary people, which was awkward.
2. Breakfast on the second day was a complete mess. The large number of group tourists had turned the small dining room into a refugee camp. We had to wait for people to finish eating and clear the tables before we could sit down. The air was foul, and the waiters were serving food by hand. I kept rushing them before 9:20, and twice took away the uneaten food, even though the staff started lunch at 9:30.
3. There was only a laundry charge, with a washer and dryer. Whether or not it was washed depended on luck, and the equipment was also stained. Washing cost 10 yuan, and drying cost 10 yuan per 30 minutes, totaling 35 yuan per wash and dry, including an additional 3 yuan that was not refunded. The infuriating thing is that you have to watch over it, and when you come down to dry clothes, an elderly woman is throwing freshly washed clothes onto a table nearby. What kind of person is that?
4. The restaurant is too small, not much bigger than the suite. We ordered food both nights, and on the second night, they were serving a buffet to conference attendees. Many tables were in a mess, and the dining environment was terrible for guests.
5. When checking out, I drove to the lobby to pick up my parents. Because the driveway at the lobby entrance is narrow (it was stuck for ten minutes when I checked in), there were cars picking up or dropping off passengers on the left. To avoid a collision, I moved a few centimeters to the right. The receptionist came over and complained that the tire had run over the carpet. They not only refused to open the door for the elderly person getting on the bus, but also blocked the way. I was speechless. Three receptionists stood there chatting, and no one was directing traffic. They were just thinking about them, and yet they still acted like that. To put it bluntly, how long has the lobby entrance carpet been last cleaned? How valuable is it?
Thinking back to the night before, a young executive-like figure strolled around the restaurant and lobby, surrounded by dozens of people, all the waiters and managers hunched over and grinning. It was truly something I'd never seen before, and it's rare to see in mainland China.
If I'd stayed two more days, would my overall score have been 1?
Original TextTranslation provided by Google
