The RuMa Hotel and Residences

The service was great, and the quality was quite good. They didn't charge extra for staying with a child. The room facilities are a bit old, but everything else was up to par. It has a strong Nanyang style, and the dinner restaurant offers excellent quality food.

Stepping into the soft lighting of the hotel, I was warmly greeted by the attentive front desk staff who immediately offered a refreshing glass of iced water, which was a welcome relief. After checking in, they quickly briefed me on all the hotel's facilities. They also confirmed my late check-out request and thoughtfully informed me that changing rooms were available on the 6th floor should I need to freshen up later. The hotel's location is convenient; it's about a 15-minute walk to visit the Petronas Towers or go shopping at the mall. The breakfast was plentiful, and all the service staff were friendly and welcoming. It was definitely a memorable experience.

The hotel was definitely the highlight of my trip! 🥹 First of all, the facilities were excellent. We went to the gym on the first day and swimming on the second. Everything was very clean too, thumbs up! 👍🏻 Then there's the daily breakfast – absolutely amazing! My favorite part was picking fresh greens myself; it was such a unique experience. I felt the variety of food was more than enough, with both Western and Chinese options. The Teh Tarik (pulled tea) was quite good too. However, I still preferred their Americano. And I have to mention how incredibly meticulous they were with tidying the room. Coming back to see my messy makeup table perfectly organized just brightened my mood considerably! My only minor complaint is that I booked a king-size bed but ended up with two single beds when I got to the room. But I was too tired to go down and ask for a change, so I just slept like that. Oh! And the bed was super comfy too! 🥰🥰🥰 The staff were all very friendly, always smiling and greeting us, which made me feel really at home.

The environment is superb! The person who checked us in looked so much like You Zhangjing (a Chinese singer/actor) 😂, and he was very thorough in explaining everything about the hotel. The breakfast buffet had a great variety, and overall, our stay was fantastic. We'll definitely come back next time!

Every day, I was soothed by the cheerful and attentive front desk staff. It was a pleasure to be greeted with such pleasant and enthusiastic welcomes. Despite my anxiety about not being fluent in Malay or English, they were so kind to listen to my concerns and speak in a way that was easy to understand. It was incredibly helpful to have someone to turn to when I was in trouble, and I'm truly grateful. The room was also impeccably clean and well-maintained. The interior design was sophisticated, creating a very calming atmosphere. I noticed a lot of rattan furniture, which I thought would be very appealing to Japanese guests. The soundproofing of the bathroom and toilet doors was excellent, and the fact that they weren't visible from the outside was wonderful. In recent years, many hotels have glass doors that are visible from the outside, so this was a significant positive impression.