Nanki-Shirahama Marriott Hotel

An exceptional hotel! Right downstairs is the white sand shipped directly from Nanao Island. The view is fantastic, and you can watch the sunrise right from the room. The facilities are fully equipped, the food is good, and the cleanliness is top-notch. The only minor regret was that the hot spring water quality was just average.

I was very disappointed with my stay. The main issues are as follows: 1. Inconvenient location and difficult access The hotel is situated on a very steep slope. Unless you take a taxi, it's almost impossible to get there with luggage, making it extremely inconvenient to get around. 2. Indifferent service The doorman clearly saw us walking up with luggage from a distance, yet just stood there and waited until we reached the entrance before making a token effort to help. This kind of "passive service" is very off-putting. 3. Dated rooms and poor maintenance The rooms are quite old and poorly maintained, lacking the quality you would expect for this price point. 4. Poor value for money at the hot springs The hot spring experience was mediocre. Aside from the decent view, the facilities and service fell far short of hotels in Beppu costing a fraction of the price. 5. Poor internet connection The Wi-Fi kept dropping out, which is very inconvenient for travelers who need to stay connected. Pros: The breakfast was passable. Conclusion: Overall, considering the price, it is simply not worth it and offers very poor value for money. I would not recommend it, nor will I ever stay here again.

The hotel's environment and hygiene were excellent. However, the advertised Chinese-speaking service was non-existent; my calls for assistance went unanswered. Getting to the hotel by taxi was fine, but taking public transport requires walking up a 400-meter slope, which is very inconvenient for seniors with luggage.

Marriott hotels generally guarantee a certain standard of quality. The room was very spacious, with both a Japanese-style tatami area and a Western-style king bed. The view from the window was absolutely stunning, like a beautiful painting! When we wanted to set off fireworks on the beach at night, the gentleman at the front desk even gave us a small bucket and a lighter. All the staff were incredibly friendly and welcoming. The only minor downside was that the cleanliness of the tatami mat might not be entirely up to par. I sat on it for a bit and developed a rash, so those with sensitive skin should be cautious.

As many other reviewers mentioned, the walk up the hill with luggage is absolutely exhausting! It's long and steep! A hotel this size really should have a shuttle service. My check-in experience was actually quite unsatisfactory!!! First, I booked an ocean-view Japanese-style room and arrived early in the afternoon requesting a good view. Instead, I was given a room with a terrible, obstructed view looking out onto a rooftop terrace. I also asked for a quiet room and ended up right in front of the elevator. However, Trip.com was great and helped me switch to a better room. Second, the issue with the bathrobes! I wasn't informed that the adult ones were in the room. Other hotels with hot springs usually provide a sheet with information. The amenities area only had children's sizes up to 150cm. When I asked the front desk, they said only 'free size' was available. I mentioned seeing other adults wearing large gray ones, and only then did they bring me an adult-sized one! Finally, when they helped with my luggage, they bent and broke my umbrella! All these little things were quite frustrating! However, Trip.com's compensation and service were very good.

I was heading to Shirahama and figured a Marriott would be a safe bet, so I booked it without much thought. Turns out, the location of this Marriott is absolutely exhausting. Every day was a forced uphill climb; dragging luggage meant a 500-meter walk uphill, quite the workout! The service was just okay, and breakfast was pretty disappointing with not much variety.

Seriously, everyone should stay here!!! For those who complain about the Marriott's hill or uncomfortable pillows, trust me, when you can soak in that pool every day and watch the sunset, none of that matters. Waking up to that view every morning makes everything forgivable!! Shirahama is truly beautiful, and even though the Marriott has an outdoor pool, we spent every day at the beach and in the ocean – it was so relaxing!

The hotel was perfect! Breakfast with an ocean view was lovely, and the room was incredibly spacious and new, especially compared to other hotels in the area. The 11th-floor onsen offered breathtaking views, and I loved soaking in the beautiful Shirahama sunsets every evening. Ramen shops, convenience stores, and drugstores are all within walking distance. The bus stop is a short walk down to the beach, and all the main attractions are easily accessible from there, which was very convenient. The only downside was the uphill walk, which was quite a struggle when carrying luggage. However, I would definitely choose this hotel again for my next visit.