As many other reviewers mentioned, the walk up the hill with luggage is absolutely exhausting! It's long and steep! A hotel this size really should have a shuttle service. My check-in experience was actually quite unsatisfactory!!! First, I booked an ocean-view Japanese-style room and arrived early in the afternoon requesting a good view. Instead, I was given a room with a terrible, obstructed view looking out onto a rooftop terrace. I also asked for a quiet room and ended up right in front of the elevator. However, Trip.com was great and helped me switch to a better room. Second, the issue with the bathrobes! I wasn't informed that the adult ones were in the room. Other hotels with hot springs usually provide a sheet with information. The amenities area only had children's sizes up to 150cm. When I asked the front desk, they said only 'free size' was available. I mentioned seeing other adults wearing large gray ones, and only then did they bring me an adult-sized one! Finally, when they helped with my luggage, they bent and broke my umbrella! All these little things were quite frustrating! However, Trip.com's compensation and service were very good.
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