Amora Beach Resort Phuket

Another wonderful stay at this beautiful resort with direct beach access. The service has been exceptional from start to finish. The staff have been incredibly helpful with both major and minor requests, and we truly appreciated the complimentary room upgrade during the low season. This was my fifth stay here, and I’ll definitely be coming back again. The welcoming atmosphere and consistently outstanding hospitality keep bringing me back. As the resort has been around for a few years now, it may be time to consider some room refreshes, particularly updating the mattresses and bedding. New, crisp, high-quality linens can make a noticeable difference to the overall guest experience. The neighboring Ibis Styles, being a newer property, naturally has exceptionally fresh, crisp bedding, and it would be wonderful to see this resort offer the same level of sleeping comfort while maintaining its own charm. My only other suggestion would be to install a few more fans in the lobby and waiting area, as it can become quite humid while waiting for a taxi or food delivery. I honestly don’t know how the staff manage to work through the midday heat—they do an amazing job despite the conditions. Overall, this remains one of my favorite places to stay, and I look forward to returning for my sixth visit.

An amazing experience from the moment we made our reservation. Communication was excellent even before our arrival—the reservations team responded promptly, acknowledged my partner’s birthday, and thoughtfully prepared the room with a lovely surprise that made our stay even more special. After a long flight and a 40-minute drive to the hotel, we were warmly welcomed by the wonderful staff. A special thank you to WA, who was incredibly friendly, welcoming, and made us feel at home from the very beginning. The room was in a fantastic location, spotless, and very comfortable. The food was delicious, and the breakfast offered a great variety with excellent quality. The only thing gym must have more equipment for a big resort like this. Overall, we had a truly memorable stay and couldn’t have asked for a better experience. Thank you to the entire team for your outstanding hospitality. We look forward to returning in the future.

I stayed at Amora for three nights, and unfortunately, my experience was far below what I would expect from a five-star resort. The disappointment started at check-in. The front desk staff were neither welcoming nor friendly. Instead of being greeted with hospitality, the first thing guests see is a list of fines for potential damages displayed on every check-in counter in the lobby. This creates a very negative first impression and feels unprofessional, especially for a luxury resort. Another major issue is that the property has no elevators, meaning guests have to use the stairs at all times. This is highly inconvenient, particularly for elderly guests or anyone traveling with heavy luggage. At night, I noticed cockroaches in the outdoor walkways. I have stayed at several other resorts in the same area, and they were clearly much more committed to cleanliness and pest control. The food and beverage service was also disappointing. Staff repeatedly chased guests for immediate payment, making it difficult to relax and enjoy the facilities. Even when sitting by one of the pools, they could not process card payments because no payment terminal was available there, yet they continued insisting on immediate payment. A five-star resort should provide convenient payment options throughout the property instead of inconveniencing its guests. The beach experience was equally underwhelming. The resort offers virtually no beach service, so if you need food, drinks, or anything else, you have to walk to the public kiosks along the beach. In addition, the beach itself was not particularly clean, with noticeable litter in several areas. The spa, which should be a peaceful and relaxing environment, was unfortunately disrupted by staff talking loudly among themselves throughout the treatment. Their lack of professionalism completely ruined the relaxing atmosphere. Overall, the resort has excellent facilities and great potential, but it is let down by poor management, weak service standards, and unhappy, unprofessional staff. Throughout my stay, I never felt genuinely welcomed. Instead, it felt as though I was staying in someone’s home against their wishes—a feeling no guest should experience, especially at a five-star resort. I would not choose to stay here again, nor would I recommend it to anyone expecting the level of service associated with a true five-star property.