Holiday Inn & Suites COUNCIL BLUFFS-I-29 by IHG

The location is convenient for everything . The location is really convenient for everything.The hotel offers the shuttle to getting around basic destination too.

Hot tub wasn’t working, pool ran out of towels, I called the front Desk to bring a couple extra towels, they showed up with two pillows without pillowcases. Avg hotel

The rooms were too hot. You can’t adjust the thermostat below 65 F and it rarely stays at that temperature. Also, the swimming pool was small. The staff was helpful, but not much you can do when the structure itself is flawed. The breakfast was above average but consistently had to wait for refills on coffee. I will not stay here again.

We had an emergency therefore arrived 6 hours late (midnight) only to be told we did not have a reservation. The front desk women told me she would need to charge us again for the stay. After 30 minutes of going back and forth. She found a room card, looked it up and saw that the previous front desk attendant had already checked us in. I had my young girls with me. Very disappointed. She could have called someone in her office. She should have been trained on handling these kind of situations instead of telling me she would need to charge me again after an emergency causing us to arrive around midnight.

King Bed suite was amazing, bed was very comfortable, nice size tv in both rooms, usb ports available on both sides of the bed, clean bathroom. Breakfast was one of the best, good variety of hot items, pastries/breads, yogurt etc.

For my preference the pillows were not full enough. They compressed to maybe a couple inches immediately on lying on them The room was nice, bathroom was clean and well stocked.

Horrible stay. Pool closed and no notification. Dirty towels left in closet, on the floor, from previous guest. Elevators were gross. Will never stay there again.

The room was clean and comfortable. The bed was comfy. The breakfast was outstanding!