The staff were wonderful and were the highlight of my stay. Check-in and check-out were smooth, the team was friendly and helpful, and they kindly stored my luggage for me.
Unfortunately, the hotel itself was disappointing. I booked a Deluxe Sea View room, but from my ground-floor room the sea was barely visible due to the trees. While the sunset was beautiful, the room did not match my expectations of a sea view.
The biggest issue was cleanliness. The room felt as though it had not been occupied for some time. There was visible dust, cobwebs, and dust buildup, particularly in the bathroom. For me, the condition of the bathroom says a lot about the overall standard of housekeeping, and this was the weakest part of the room. The tap water also had a strong sewage-like smell, which was very unpleasant.
Noise was another major problem. I specifically chose this property expecting a quiet hillside stay, but it was one of the noisiest hotel experiences I have had. Neighbours were loud throughout the day, and during the night there was significant noise from the room above, including shouting and repeated banging that woke me up around 2 a.m.
The staff were excellent, but the cleanliness issues, unpleasant bathroom condition, and constant noise meant that the stay did not meet expectations.