Swissotel The Stamford Singapore

The room was comfortable with a fantastic view of Marina Bay. We booked a high-floor room with 65th-floor privileges, which included dinner with wine, and a generous breakfast. We got to enjoy the stunning Marina Bay night view and sea view while dining! It was absolutely amazing, and I'll definitely book again.

The view is great, but for this price, the room size is a bit small. They also don't provide paper bags. The shower head holder was broken and kept falling off, which was quite startling! The toilet paper holder was loose and tilted downwards, so I had to hold it with my hand when using it.

This five-star hotel in the city center is super convenient for getting to Marina Bay, Merlion Park, and all the other attractions. City Hall MRT station (North-South Line) is right outside, along with bustling shopping malls – it's fantastic. The room was generally satisfying, and the view was absolutely incredible, offering panoramic sights of the vibrant city and Marina Bay Sands.

The hotel is excellent, with a very convenient location directly connected to Raffles City shopping mall, so you don't need to go out for dining or shopping. It's the only hotel in Singapore with a large twin-bed room type, perfect for two adults and two children, offering great value for money.

The Chinese-speaking staff who checked us in on August 4th at 3 PM had a terrible attitude! However, the view from room 1956 exceeded our expectations, and the smart facilities were great!

This was my first trip to Singapore, and I saw many recommendations for this hotel online, so I decided to be lazy and stay there for all four nights. Upon entering, the receptionist's service attitude was indeed impeccable – very warm and spoke good Chinese. When I got to the room, I found the view was genuinely good, but the decor and everything else in the room felt a bit dated. However, since I was tired from my flight on the first day, I didn't pay too much attention to it. On the second day, I noticed some issues with the cleanliness. The bathtub was so unappealing that it made me not want to shower, and the floor was also quite worn. What made me most upset was on the third night, my son kept saying he was itchy in the middle of the night. We didn't think much of it, but the next morning, my son's entire back was covered in allergic bumps. I spoke to the hotel manager, and their response was that their hotel was very clean, and then they just brushed it off. I asked if they could provide some medicine for us to apply, and he said he would look for some, but again, nothing came of it. Then we went out for a late-night snack, and when we returned, we found that the room had been cleaned, but completely without my consent. On the last day, however, a manager did come up to inquire about my son's condition, which somewhat appeased me. But overall, I was truly disappointed. Apart from the beautiful view, everything else really didn't meet five-star standards.

The hotel boasts an amazing view. It's a shame that the room we got this time was a bit off to the side, not directly facing Gardens by the Bay, so we couldn't see the full panorama. The hotel breakfast leans more Western, and the Chinese food isn't particularly good. If you're a fan of Western cuisine, this hotel could be a great choice. It's conveniently located right above a subway station and the Stamford shopping center, making transportation very easy. You can also walk to Gardens by the Bay and the Singapore Flyer in about 20 minutes.

Doesn't live up to its 5-star hotel rating. **Cleanliness:** Just average. My child's eyes were irritated after sleeping there for just one night. **Environment:** Very convenient, located in the city center with a mall right behind it. **Service:** The service was truly a nightmare. On the first night, the sensor light kept turning on even when no one was moving, and the AC control panel was doing the same. I contacted them first thing the next morning, asking someone to come and check it out. The front desk was staffed by an older Chinese-speaking woman who said someone would be right over. By 5 PM, when we returned, I asked the front desk if anyone had checked it, and they had no idea. They offered to switch our room, but the new one wasn't cleaned yet and would take an hour. They said they'd call me once it was ready. Then, the bizarre things started happening. Soon after, a maintenance worker showed up and asked if the sensor light was the problem, offering to turn it off for us. He fiddled with it for a long time but couldn't fix it. I told him the front desk said they'd switch our room, so he didn't need to bother. He then repeatedly asked me why I wanted to switch rooms. I explained it was broken and the front desk said they'd switch it. He asked me several more times why I wanted to switch, insisting he could just turn it off. In the end, he couldn't fix it and left in a huff. How strange! And then he came back a little while later. Ultimately, we never got our room switched. It's so odd, is it really that hard to switch a room?! And the service is just terrible. This kind of service doesn't justify the 3000 a night price tag.