On arrival, we waited in an empty reception for 20 minutes, but were warmly greeted with a complimentary upgrade to a beautiful 2-bedroom suite with a pool. The rooms are nicely furnished with comfy beds, and the cleaner does a fantastic, pristine job every morning (we happily rewarded her). The location on the coastal path is scenic and perfect for walking to Oia, Fira, and Imerovigli. The free hotel shuttle to Oia is a massive plus, especially since local taxis charge a steep €50. However, the service is incredibly frustrating. Breakfast is delicious, but the staff are tediously slow, forgetful, and repeatedly failed to get simple coffee/tea orders right and had to constantly chase and remind them every single morning. The pool bar is equally inefficient. With only one bartender, I waited 10 minutes for an Espresso Martini, only for him to bring out Martini Blanco. My husband’s beer went warm while waiting, so I eventually just cancelled the order. Finally, for a "wellness resort," the basic gym is subpar and needs a serious upgrade—it has only one treadmill, and the incline function is broken on that! We leave tomorrow, but sadly would choose to stay elsewhere next time. The staff are lovely and well-meaning, but need to be up to speed. For repeat customers, service is everything🙏