The Ritz-Carlton, Laguna Niguel

I will admit, I am a Four Seasons, Ritz Carlton kinda gal. I have stayed in some of the nicest hotels around the world for work and have been spoiled with the great food & great service.

Be careful when checking in if you are using points and upgrades. Have everything written out for your approval prior to excepting a room involving any changes from your original booking. Without this documentation that should have been provided it cost me almost 4K on reservations that should have been points, upgrade certificate and a quoted Club Level discount. There management was condescending to my situation and didn’t listen to what actually happened. They only wanted their money. I wanted to meet with the original employee that I worked with and they wouldn’t consider it. He offered me the two bedroom upgrade and I asked how many points it would cost when combining my original two rooms and he said about 3K points. I showed him the account I wanted the points out of and he said not to worry the adjustments will be made at check out. You would think he would have said when I showed the account it was $3,000.00 not points. He did not nor provided me with anything showing me the difference to this room from my original two rooms. The Ritz was completely in the wrong. I would never recommend nor will I attempt another stay with them. Not something you would expect from such a prestigious hotel.