I booked this hotel because Agatha Christie once stayed here. The room's cleanliness and decor were quite good, but the table and chairs on the balcony were covered in dust, making them unusable. The bed was large and comfortable, and the room was well soundproofed. The TV didn't seem to work. The staff varied greatly; some were very patient, while others were clearly impatient with us. I wonder if they treat white guests the same way? Originally, I hadn't booked breakfast, and one front desk staff told me it would cost 40 euros to add. When I went down to add breakfast after checking in, a different staff member told me it would be 48 euros. I had asked twice the first time, so it's unlikely I misheard. In the evening, we requested two bottles of water, and they said they would send them up, but they never did, so we had to go to the gym to get water ourselves. I bought some souvenirs at the hotel, and one front desk staff member kindly packed them for me one by one. Later, he had to leave and asked a colleague to finish the job. This colleague just dumped everything on us. I sat on a sofa in the lobby to pack the bags, and when my friend started filming me packing, he actually came over and told us not to film. At nearly 1500 a night, the room isn't cheap. Are they behind on their salaries? The service attitude was uncomfortable. I might discourage friends who want to stay here in the future and those who ask online. But this hotel probably doesn't lack guests and won't care about my review, LOL.
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