Arizona Biltmore, Lxr Hotels & Resorts

The room is big and clean. We like the balcony and the view is beautiful.

Pool was cold  Becareful at check out they charge twice  The resort fee

This hotel is situated in such a quiet and clean location. Cant wait to be back here!

The Biltmore was immaculate. My room was large, had a spacious balcony overlooking the adult pool with the Spire Bar behind that. Staff wasn’t just friendly, but fun! Just fun to talk to. I went to McArthur’s restaurant and the Spire Bar multiple times and every time it was excellent and the staff terrific! Will stay there again when I go back next year for sure!

Property is clean and in a great location. The front desk is very friendly and go out of their way to accommodate you. The room was clean and the sheets feel so soft and amazing. My only issue was with the spa, the girls were not friendly much and didn’t care to go out of their way to make you feel special . Often they were all gathered up front having small talk and laughing vs taking care of the spa guests and the spa is not cheap. My massage was good but not much spa amenities so I probably won’t be going back for the spa. Again hotel property is great and an awesome location.

BEWARE of this so-called “five-star” resort. From the outside, it honestly looks more like a prison than a luxury resort, with plain buildings surrounding a few glorified pools. Our biggest issue was with our check-in. We arrived on time with confirmed reservations, yet Rebecca told us there were no rooms available. She offered to move us closer to our second room, stating it would be only $200 for our entire stay. Based on that, we agreed. She never disclosed the true cost or explained any additional fees. By checkout, I had paid over $800 more than my original reservation. We signed paperwork, but she never once verbally explained that the upgrade would actually cost hundreds more than what she quoted. Management was no help. We were quoted $75 for a late checkout over the phone, but the front desk tried charging $100 until I questioned it. Suddenly, it went back to $75. This resort operates with MASSIVE hidden fees and inconsistent pricing. Review every charge carefully because your final bill may be far higher than expected. The rooms and hallways feel more like a Motel 6 than a luxury resort. The only positives were the friendly valet staff and the adults-only pool. Rebecca, you should be ashamed of how you handled this. Whether intentional or not, you failed to honestly explain the true cost and made the upgrade sound like a deal when it wasn’t. Guests deserve transparency, not surprise charges. I would never stay here again.