Hotel des Bains & Wellness
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Hotel des Bains & Wellness

Stay at Hotel des Bains & Wellness in Waimes, a 4-star hotel with 8.1/10 from 14 reviews. It offers good value with quality service, and prices start from €138.

Check-In & Check-Out

From 14:00 until 11:00

Nearby Attractions

Lac de Robertville: 0.16 km away

Camping Du Lac: 0.41 km away

Robertville-les-bains: 0.34 km away

Amenity Highlights

Leisure: Fishing, Spa, Hiking

Pets policy: Pets are not allowed.

Food & Drink: Snack bar, Restaurant, Bar

Hotel des Bains & Wellness

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Amenities
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Property Description
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Cleanliness8.1
Amenities8.1
Location8.1
Service8.1
Surroundings
Train: Trois-Ponts
(24.9 km)
Train: Coo
(25.8 km)
Landmarks: Lac de Robertville
(160m)
Landmarks: Robertville-les-bains
(340m)
Landmarks: Camping Du Lac
(410m)
Landmarks: Camping Belle-Vue
(830m)
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2

Chambre Double (Street Side)

2 Single bed or 1 Double bed
Non-smoking
Private bathroom
Minibar
TV
Towels
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3

Chambre Double, Vue Lac

2 Single bed or 1 Double bed
Non-smoking
Private bathroom
Minibar
TV
Lake view
Room Details
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5

Suite

1 King bed
Non-smoking
Private bathroom
Minibar
Towels
Private toilet
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3

Suite Majestueuse, 1 Chambre

1 King bed
Non-smoking
Private bathroom
Minibar
TV
Lake view
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2

Chambre Double, Balcon

2 Single bed or 1 Double bed
Non-smoking
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Verified Reviews
Average for similar properties in Waimes
Reviews frequently mention
J‍o‍z‍e‍f
October 18, 2025
Very clean and beds and pillows very comfortable. No mini fridge in the room and no coffee maker. Glass double door into the bathroom and toilet. The middle section has a ***** of frosted glass, still not much for privacy. The staff was pleasant. Overall ambiance was cold. Not our kind of hotel.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 3, 2024
This is the review of an unpleasant experience with the Hotel des Bains & Wellness at the Lake of Robertville in Belgium which took place on November 2, 2024. What was planned as a two-night stay turned into a four-hour one. This was not due to the technical hitches and problems that came up, but to very unprofessional reactions by two members of the staff. My wife and I are retirees and experienced travellers. We currently hold the Ambassador status in the Bonvoy fidelity programme (at least 100 nights a year); we have collected more than a thousand and two hundred Bonvoy nights since joining the programme in 2010 and in the current year (2024) we have spent already more than 130 nights in hotels (Bonvoy and other hotels). We wanted to spend a couple of days in the Hautes Fagnes region of Belgium and we had booked a suite in the Hotel des Bains & Wellness of Robertville, a four-star hotel. We checked in at the hotel in the early afternoon of the 2nd of November 2024 and were given room 11, a very spacious room. We discovered that the television was not working (we wanted to watch the semi-finals of an important tennis tournament in Paris). The person at the reception tried to deal with the problem, could not find a solution and finally came up with another TV set. Unfortunately, the tennis tournament was shown on a channel which the hotel had not included in its subscription. These things happen. However, we discovered that the bathroom had a very large window giving on to a flat roof, with stairs leading to the higher floors. But the window was totally transparent with no curtains whatsoever. A lady told us that the curtains were under repair. We insisted on some sort of solution and a provisional cloth was finally fixed on the window. After a short nap, I tried to take a shower and discovered that the bathroom had only one light above the washbasin and that the shower area was almost in the dark. But the real problem was that the mechanism designed to send water either to the overhead showerhead or to the handheld one was broken. At the most, one could get a little bit of water from the handheld showerhead, but there was no way of preventing water from coming from the overhead one. My wife could not accept to be obliged to have wet hair every time she was taking a shower (usually twice a day). The person from the reception, a different one, came to the room, tried operating the shower but could not obtain more. However, he considered that this should have been enough. Faced with my disagreement, he said that he could not understand how we could have so many problems when the previous guests who had been in the same room had made no remarks. Very surprised by this unprofessional statement, I told him that since he felt that we were the problem, we would be leaving the next morning staying one night instead of two. When we went to the reception, the person explained our position and our decision to leave ear
P‍h‍i‍l‍i‍p‍p
June 14, 2025
Great experience
c‍i‍p‍r‍i‍a‍n
September 24, 2023
Breakfast without fruits. Swimming pool closed at 19.00. Restaurant closed on Saturday evening.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 20, 2026
Personnel tres gentil. Patron pas du tout sympathique, malgré tout les mésaventures lors de notre séjour, nous n avons pas eu une seule excuse de sa part. Chambre qui aurait besoin d un gros coup de rénovation. Pas de chauffage et eau quasi froide... Sdb inexistante, baignoire a jets dans un coin de la chambre, impossible d en profiter, le bouchon ne fermait pas. Tentures degeulasses. Literie de tres mauvaise qualité. Restaurant tres bon, mais quelle désorganisation au niveau service. Welness sympa, jacuzzi froid, odeur nauséabonde au niveau de sterputes de la piscine. Je ne recommande pas cet établissement et n y retournerons plus...
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 2, 2025
Séjour décevant. Le spa est froid: la température ambiante aux alentours de 21degrés avec un jacuzzi à 31degrés- on a tout simplement froid quand on est dedans. Le spa sent la vase et le client doit lui même allumer les applications, ce qui a du sens du point de vue écologique (ou économique, car ici le mot d’ordre est faire des économies), mais dans ce cas il faut prévenir le client. Résultat, il faut attendre 45 minutes pour pouvoir utiliser le sauna. Le petit déjeuner est servi comme un repas de luxe, sauf qu’on vous sert un verre de jus d’orange de supermarché et des petits pains et croissants surgelés réchauffés. Rapport qualité prix décevant.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 20, 2025
C’est déjà notre deuxième séjour dans ce lieu magnifique et chaleureux, et c’est toujours un vrai bonheur d’y revenir. La première fois en famille et cette fois-ci en amoureux — les deux expériences ont été tout aussi exceptionnelles. Le personnel est d’une gentillesse rare, toujours aux petits soins, ce qui rend le séjour encore plus spécial. Le centre de soins et la thalasso sont un véritable cocon de détente et de bien-être. Merci pour cette parenthèse ressourçante et pleine de douceur. Nous recommandons cet endroit les yeux fermés et reviendrons avec grand plaisir pour la fin d’année ! 🌿✨
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 19, 2025
Notre expérience à l'hôtel des bains est mitigée notamment à cause du prix élevé qui n'est pas justifié dans les prestations. On aurait payé 1/3 du prix en moins, les lacunes auraient ete OK. Les points positifs - super bien situé - literie hyper confortable - chambre très calme - bon restaurant le soir - thermes directement ds l'hôtel et accès inclus ds le prix Les points négatifs - accueil pas du tout chaleureux (alors que le slogan est "l'art de recevoir")--> on nous a demandé de choisir en 2 min la formule petit déjeuner pr le lendemain matin et je vous avoue que je pensais que le problème déjeuner était un buffet - pas de salle de bain mais bain directement dans la chambre. - pas de machine à cafe ni de bouilloire ni de frigo dans la chambre - il faut aller dans le salon commun au rez-de-chaussée de chaussée - très peu de chaînes TV accessibles. Il faut zappé 5 chaînes pr tomber sur 1 qui marche. - un sauna minuscule pr 2 personnes - jacuzzi tiède et Avec des moisissures autour - seulement 5 transat des les thermes pour 12 chambres + accès public aux thermes - petit déjeuner sensé être servi à 8h30. On a attendu jusque 8h50 pr qu'une dame vienne ouvrir la salle. À cause de ce retard nous n'avons pas pu faire notre balade car nous avions un rdv fin de matinée. - service médiocre au restaurant. Ils ne savent même pas ce qu'ils servent. On avait demandé du champagne. On a reçu nos verres, on a demandé quel champagne c'était et le serveur a dû aller chercher la bouteille pr nous montrer qu'il nous avait servi du mousseux belge!!! En résumé : le prix demandé est beaucoup trop élevé et n'est pas du tout justifié !!!
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 16, 2025
Wir wollten das Hohe Venn kennenlernen und stießen im Netz auf dieses Hotel - 12 Zimmer, Schwimmbad, Frühstück, Bar. Es ist gut zu erreichen mit dem Auto und mit dem Rad, es liegt südlich des Venns direkt an einem Stausee, gegenüber ein Campingplatz. Zum Hotel gehören auch Stallungen. Unterschiedliche Baukörper stehen zur Wahl, unterschiedlichen Alters und Standards. Unsere Juniorsuite mit Seeblick und großem Balkon war gut, hier und da etwas in die Jahre gekommen, aber Betten prima, sehr ruhig und auch mit Aufzug zu erreichen. Innen- und Außenpool zu ebener Erde, innen schon etwas gealtert, außen ganz modern und offenbar neu. Zum Hotel gehört ein Restaurant mit Bar, alles gepflegt und hell mit Blick auf den See. Die verschiedenen Öffnungszeiten haben uns etwas verwundert, so der Pool erst ab 9 Uhr. Wir kamen am Freitag vor Pfingsten an, da war alles zu. Statt Minibar wurden Getränke und Chips offeriert, die im "Wohnzimmer" gegenüber der Billard-Tisch lagen - das Konsumierte soll über einen dort ausliegenden Bon abgerechnet werden. Funktioniert. Wer nicht wenigstens rudimentäres Französisch spricht, hat schlechte Karten - ob das nun Haltung oder Not ist, wussten wir nicht. Das Frühstück für den nächsten Tag wird per Bild ausgewählt - eins von vier Angeboten. Die Aufback-Brötchen waren ok, aber bei den Genuss zugeneigten Belgiern etwas unerwartet. Die Bar bot belgische Biere, auch aus der unweit liegenden Craft-Brauerei. Das Essen haben wir nicht probiert. Parkplatz vor und hinter dem Haus. Das Hotel gehört zu einem anderen in Waimes und wird offenbar im wesentlichen von einer Dame bespielt, die charmant ist und ihr bestes gibt. Das Hotel ist sauber, das Bad etwas späte 80er Jahre mit gewissen Schwächen bei der Reinigung. - Sehr ruhige Lage etwa 1 km vom Dorfkern Robertville/Sourbrodt entfernt. Wir konnten schöne Wanderungen unternehmen. Zum Einkaufen (Restaurant war zu) waren wir dann in Verviers, der nächst größeren Stadt. Die war leider heruntergekommen, die Innenstadt kaum als solche zu bezeichnen. In einem Vorort konnten wir dann einen schönen belgischen Supermarkt finden und waren versöhnt. Abgesehen von den Startschwierigkeiten haben wir uns wohlgefühlt und hervorragend geschlafen. Meine Frau zweifelt, ich komme gern wieder. Danke!
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Services & Amenities

Restaurant
No additional info available
Indoor swimming poolAdditional charge
Outdoor swimming poolAdditional charge

Property Policies

Check-in and Check-out Times
Check-in: 14:00–22:00
Check-out: 08:30–11:00

Front desk hours: [Mon-Sun]08:00–20:00

Child policies
Children are not permitted to stay at this property

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleA la carte
Opening hours[Mon - Sun] 08:30-10:30 Open
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2013
  • Number of Rooms: 12
Phone:+32-80679571
When you stay at Hotel des Bains & Wellness in Waimes, you'll be on a lake, just steps from High Fens – Eifel Nature Park and Lake Robertville. This spa hotel is 12 mi (19.2 km) from Circuit de Spa-Francorchamps and 2.6 mi (4.2 km) from Reinhardstein Castle.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
You can enjoy a meal at O'LAGO serving the guests of Hotel des Bains & Wellness, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, multilingual staff, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 12 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

You might be wondering

What are the check-in and check-out times at Hotel des Bains & Wellness?

Check-in time at Hotel des Bains & Wellness starts at 14:00-22:00, and check-out time is by 11:00.

Does Hotel des Bains & Wellness have a pool?

Yes, Hotel des Bains & Wellness has a swimming pool for guests.

Are pets allowed at Hotel des Bains & Wellness?

No, pets are not allowed at Hotel des Bains & Wellness.

How much does it cost to stay at Hotel des Bains & Wellness?

Room prices at Hotel des Bains & Wellness vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

What’s the cancellation policy at Hotel des Bains & Wellness?

The cancellation policy at Hotel des Bains & Wellness depends on your room type and booking terms.

Does Hotel des Bains & Wellness offer airport transfers?

No, Hotel des Bains & Wellness does not provide airport transfers for guests.

About This Property

Nearest Train StationTrois-Ponts
Distance to Train Station24.86KM
Average Price FromEUR242
Hotel Star Rating4