During the National Day holiday, I stayed at the Peace Hotel. Upon arriving at the lobby entrance, I noticed numerous cigarette butts on the ground. This instantly gave a very negative impression. I hope the cigarette butts at the entrance can be cleaned promptly, and that people are discouraged from smoking there, as it affects the hotel's image. The doorman helped us with our luggage and guided us to check-in. The staff member who brought our luggage up to the room smelled of smoke. Being sensitive to this scent, I found it uncomfortable. Overall, the room was satisfactory. However, I found a fuzzy hair, likely a child's, on the baby potty, indicating it hadn't been cleaned thoroughly. I mistakenly wore the room's slippers and took the elevator to the first floor. Only after exiting the elevator did I realize my mistake, and had to return to the room to change shoes. To my surprise, the soles weren't dirty at all, still white, with only a small yellowish stain on one. So, the floor cleanliness is acceptable. The evening turndown service attendant was a bit unprofessional; my suitcase was open on the floor, and the attendant directly stepped over it. On the night of check-in, I unexpectedly started my period and was completely unprepared. I contacted the front desk, and they said they didn't provide such items but could have a staff member purchase them for me. I appreciate the staff member who ran this errand for me. The welcome fruit was very fresh, but the children couldn't eat the chocolates. I contacted the front desk, and they kindly swapped them for butterfly cookies, which the children loved. Thank you very much. The bedding was very comfortable, and the children slept soundly. The male manager at Longfeng Restaurant left a very pleasant impression with his excellent service, truly commendable. There were many visitors coming into the lobby downstairs, even during breakfast, with some taking photos. During breakfast, I dropped my fork on the floor and picked it up, placing it on an empty plate. When the server cleared the table, they took the empty plate, but put the dirty fork into another plate that had food on it, touching the food. Instantly, the food became inedible. This was very unprofessional; I hope for improvement, as it was a complete waste of food. There was no inquiry, just direct action. I even mentioned that the fork had fallen on the ground and was dirty, yet it was still placed in a plate with food. It's truly hard to describe. The baby high chairs either lacked seatbelts or had incomplete ones that couldn't be fastened. I hope the hotel can update these baby chairs to provide better service. When the children were climbing the stairs, a staff member spoke rudely, saying things like they might roll down the stairs and that adults should watch their children, with a very unfriendly tone. Upon realizing we were hotel guests, their attitude did a complete 360, immediately becoming apologetic and pleasant. My best impression was of the male manager at Longfeng Restaurant. As soon as we arrived for a meal, a female server immediately pestered me with questions, asking if I had a reservation. I told her I had reserved it yesterday. She then asked who I reserved it with and if it was registered at the front desk. She kept asking aggressively, which made me very uncomfortable. Later, a tall, slender, beautiful server helped us find a table in Longfeng Restaurant. Yesterday, I was told that Longfeng Restaurant was full and only Peace Restaurant had availability. I was very satisfied with today's arrangement!
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