Canopy by Hilton Bangkok Sukhumvit

Very satisfied. Convenient location, quiet and clean hotel. There is a night market downstairs and a cafe right next to it.

The hotel is newly opened, so it's very modern and spotless. The staff are all extremely warm and welcoming with lovely smiles, especially the doormen who always greet guests and help with the doors. We were welcomed with delicious Thai milk tea upon check-in, and the location is great, very close to the subway station. Downstairs, there's a fantastic night market offering lots of delicious food and little trinkets to shop for, plus a 7-Eleven and massage shops nearby. We didn't opt for breakfast, but if you turn right out of the hotel, there's a great Western casual dining spot where we ate a few times. The room size is decent, soundproofing is good, and the full-length mirror is a big plus. The decor is also nice. We left a tip in the room and were surprised by a towel animal one day. The only minor drawback was that the shower water temperature fluctuated a bit between hot and cold; when it gets cold, you have to step aside because the next wave will be quite hot. Overall though, it's still acceptable, and with a bit of care, you can still have a comfortable shower. It would be even better if it were a smart toilet.

The hotel is new and the room is nice. The night market is right downstairs, which is convenient and not noisy. It's also very close to the subway station. The staff at the front desk (both the guys and girls) are very nice, although their Chinese isn't the best.

First off, the Canopy by Hilton Bangkok Sukhumvit is relatively new, clean, and hygienic. Secondly, the breakfast is just average for Chinese palates – limited variety and skewed towards Western cuisine, and it's semi-buffet so you have to order individual items with a server. The hotel itself is of a moderate size, comparable to a Hanting or Atour hotel in China.

The hotel is conveniently located near a night market, and the facilities are very new. Highly recommended.

This hotel, newly opened this year, served a delicious Welcome Drink milk tea, so good that I bought another bottle for THB 112. It's conveniently located, just a short walk and a turn from the skywalk entrance to Asok BTS station. There's also a night market nearby that's open until midnight every day. The hotel isn't too tall; the pool on the 8th-floor rooftop offers a decent view. The Spanish restaurant inside the hotel serves tasty and generous food. While the room view of the old neighborhood wasn't great, my overall stay was very comfortable. The staff were friendly and provided excellent service. I'd definitely consider staying here again on my next trip to Bangkok!

I chose this new hotel for a conference in Bangkok. It's conveniently located next to a large night market with plenty of food options. The hotel is situated in an alley, so it's relatively quiet, but for a 5-star hotel, the lobby is quite small, more like that of a budget hotel. The breakfast spread was quite generous. However, the bedding in the room was a bit stiff. The soundproofing in the room wasn't great; during the day, the music from the downstairs restaurant was quite loud, making it difficult to relax.

I've never experienced a stay quite like this. On the very first night, I discovered a large hole in the bedsheets. Given that the hotel is new, opening in 2026, why would the sheets already be damaged? (See photo) There was no view outside the window, just air conditioner condensers. I could overlook that, but on the second day, after returning to the hotel at 5 PM, intending to rest, I opened the door to find the room hadn't been cleaned. A letter on the floor stated there was a plumbing issue and requested us to change rooms. I booked three consecutive nights at the same hotel precisely to avoid repeatedly packing and unpacking, but this was a huge disappointment. After changing rooms, the new door was incredibly difficult to open. When staff helped us, they had to tap the key card and then forcefully shove the door open with their shoulder. For the next two days, every time we entered or exited, we had to use our shoulders to force the door open. The bathroom water pressure was problematic, fluctuating between hot and cold. Additionally, the TV signal reception was poor; it frequently went into standby mode and needed restarting. (See photo). On the morning of the third day, after going out and returning to the hotel at 5:30 PM, I again found the room hadn't been cleaned. Another similar letter was on the floor. Oh my, were we going to have to change rooms again? The letter offered two complimentary drinks as an apology. We then called customer service to inquire about why the room hadn't been cleaned. They replied that too many rooms needed cleaning, and they couldn't get to ours. But it was almost 6 PM at the time, and I didn't see any cleaners busy at work. So, we went to the front desk. The front desk staff said it was because we hadn't pressed the "clean light button" to request cleaning. Finally, the customer manager offered a complimentary car ride to the airport as an apology. On the morning of the fourth day, we went to the restaurant for breakfast. There wasn't much variety, and the pork skewers I ordered were undercooked (See photo). After I informed a staff member, they offered a small plate of fruit as an apology. The breakfast selection was limited, so don't have high expectations. At HKD 1200 per night (including breakfast, non-refundable), the overall value for money was extremely low. I will not return to this hotel. I initially chose this hotel because I saw many guests giving it a perfect 10-star rating and numerous positive reviews, but my experience was completely different. Everyone should judge for themselves. P.S. Whether it was the two complimentary drinks, the free car ride, or the small plate of fruit (we didn't accept any of them), the consecutive issues were extremely disappointing. We weren't asking for extra compensation; we simply hoped that management would seriously address the various aspects of their operations and enhance staff training to truly provide heartfelt service.