This trip to Bangkok has been quite a series of unfortunate events. I checked into a room on the 9th floor of the Hilton, located along the curved atrium corridor. Looking down, I could see activities happening on the first and second floors, with things like pool tables and foosball, a rather lively scene.
I didn't pay much attention and went out. When I returned around 9 PM, the activities were still going on. After showering, it was almost 10 PM, and I wondered why they hadn't ended yet. I called the lobby, and they said it wouldn't finish until 1 AM, offering to move us to another room.
It was already very late, and we had just finished getting ready for bed, so we declined. Then, I realized that Iconsiam, directly opposite us, was hosting a fashion event, and the nightclub-like music was also very disturbing.
The hotel only offered a room change. After Ctrip intervened, they proposed a 25% refund, which amounted to about HKD 321.
The next day, the hotel moved us to a room on the 28th floor, supposedly an executive room, but it was smaller than the one we initially had. Moreover, it turned out to be a connecting room with another, separated by a single door. The guests in the adjacent room apparently couldn't stand it and also changed rooms.
Finally, yesterday I received the room refund of HKD 273. It's not really about the small amount, but rather:
1. Hilton knowingly checked guests into a disruptive room despite ongoing hotel activities.
2. Ctrip's handling process was flawed, lacking further measures to protect user interests.
Both Ctrip and Hilton were extremely disappointing.
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