Taj Cape Town

I travel a lot and have been booking trips through Trip.com for the past few years. Unfortunately, this hotel left a very unpleasant impression. After three flights — 3 hours, then 11 hours, and another 11 hours — we arrived at the hotel at 2:00 PM. Instead of the booked luxury room with a mountain view, we were given a two-room apartment with a kitchen, which I specifically did not choose when booking. Due to strong winds in Cape Town, the room was cold, and the metal balcony doors constantly rattled and made a lot of noise. Only by 4:00 PM, after two hours of waiting, did we receive the room we had booked. But even that turned out to be far from the 'luxury' described: the bathroom didn't even have basic toiletries like toothbrushes, shower caps, etc. Special thanks to Katerina R from Trip.com for her quick response, professionalism, and help in resolving the issue. I am extremely disappointed with this hotel and do not recommend it to anyone.

The breakfast is quite good, with a distinctive Indian cuisine flair. The front desk service was excellent. My rental car accidentally had a minor scrape with another car right outside the Taj Cape Town. Luckily, a staff member named Rita, who is Chinese, helped me translate and perfectly resolved the issue. I am very grateful to her. Parking at the hotel is subject to a fee. The room itself is decent. The Taj Cape Town is located near the city hall, so the security in the area is quite good.

This hotel boasts a five-star standard in terms of amenities and service, even though its location isn't right by the beach. The infrastructure and service levels definitely meet five-star expectations. Parking is a bit pricey at 250 rand per night. There's an indoor heated pool on the second floor, which is a bit small, probably around 15 meters long, and quite dim as it relies solely on artificial light since there are no windows. On a brighter note, the breakfast is excellent. Overall, it's definitely a recommended stay.

Hotel with direct views of the mountains ⛰️. Absolutely fantastic.

Great location, right in the city center. The balcony room offered a direct view of Table Mountain. The hotel felt very secure, and the two in-house restaurants were quite good.