Flagship Inn & Suites

I booked the room with full payment. Check in date on 8/1, I arrived at 5:30pm, they changed my king size bed to 2 full size bed and no other choices. And the room is under renovation, all paints on the ceiling is peeling off and hanging, bathroom door dirty and broken, no hangers, no iron and ironing board, no hair dryer, no cups, no boiling kettle, and the bathtube has much staines. We are rushing for the event in Mohegan sun until 8/2 5:30am. When we come back the key card doesn't work, knocking the management office door for 15mins. no feedback, finally call the motel no. somebody reboot the card. And we went back the room took a short break, then checking out at 11:00. We have no mood to take a bath, when we saw a 2 inches mosquitoes was killed and sticked on the ceiling, bugs and flies found in the room, the only thing I want is leaving this place ASAP.

Horrible accomodations, there was a storm the night we stayed and this place did not have a back up generator so we left at 11pm and drove back to home to Long Island, worst experience ever!

This hotel was disgusting. Half of it was boarded up and the rooms were well below average. When I saw the property and then the room, I immediately asked for a refund and went somewhere else.

I wish it was better maintained. It has bugs in the bathroom and had a weird smell of mold

Many amenities expected were missing: No 24 hour reception had to wait half an hour to check in Microwave oven was broken Refrigerator full of ice Receptacle in kitchen was broken and without cover Bathroom curtain fell on the head of my wife TV had no channels Room painting and finish had mold Worst experience ever

When we book for this trip months in advance, this hotel did not look like the advertisement when we got there. It was a extended stay hotel that was not kept up. One side was abandoned the other side. Looked like it was running some kind of gallery out of it. Beware

I did not stay there I went to another hotel. I would like a refund. Worst hotel ever.

Aparently there was a fire that took out the office and much of the facility. No office, temporary out of room 228. No phone service in. Room smelled like skunk piss. Clerk was not professional or hospitable. Made me stand out in the rain.

We registered a room for 4 people. When we walked in. There was 2 towels and one roll of toilet paper. As for staff, the only staff we saw was when we checked in and checked out. There was stuff under the bed from the previous people and on the top shelf in the closet, we actually arrived a couple hours after check in time and the previous person was just getting the rest of their stuff out of our room. I have traveled for competitive cheer for 3 years. And this is one of the worst rooms if not the worst I've ever rented.