My partner and I stayed for one night and were immediately covered in itchy, swollen red bites all over our legs, totaling 20-30 on both legs combined. They were clustered together, intensely itchy and stinging, and didn't subside for days, making it impossible to sleep soundly at night.
Shortly after lying down, my legs started itching. At first, I thought they were ordinary mosquito bites and didn't think much of it when I couldn't find any insects after turning on the light. It wasn't until I woke up the next day that I realized something was wrong: the bites were concentrated on my calves and sides, areas that were in contact with the bed. They were red, hard, and formed clusters, which are classic signs of bed bug bites. The bugs must have been hiding in the mattress seams, bedding, and linens, not outdoor mosquitoes that flew in. This indicates that the hotel room's bedding was not regularly disinfected or replaced, and the hygiene standards were completely unacceptable, leading to the infestation!
Because we had to rush to catch our next connection the following day and it was raining heavily, we had to check out quickly and didn't have time to tear apart the bed to collect evidence and confront them on the spot. Afterward, I contacted the hotel to report the issue, expecting at least an apology and a room inspection. Instead, the hotel completely shirked responsibility, adamantly claiming it had "nothing to do with the hotel." They didn't inspect the room, verify the pest problem, offer any apologies, or provide any solutions.
Especially, the staff member who was supposed to help resolve the issue had an extremely poor and perfunctory attitude. They said, "We can't solve it. If you're not satisfied, go write a bad review." They completely gave up, treating our health concerns as a joke, as if paying to stay at the hotel and getting bitten was just our bad luck.
They couldn't even maintain the most basic standard of bed hygiene. When a problem arose, they didn't investigate, apologize, or handle it; they only shifted blame. We spent money, didn't get any rest, were covered in bites and suffering, and even had to worry about bringing bugs back to our own home. I sincerely advise everyone to avoid this hotel with no hygiene standards and zero service responsibility. Don't risk your skin and your travel plans.
As ordinary consumers, we have no other channels for recourse. The hotel completely brushed us off during the entire communication process, leaving us with no other solution but to write this negative review to share our true experience. This establishment can't even manage basic hygiene like bed disinfection, and they show zero accountability or willingness to resolve issues after harming customers' health. We paid to stay here only to suffer. I sincerely advise everyone to steer clear!
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