Jarrett
September 28, 2025
I made this reservation about 45 minutes before my husband would check in because he’s on the road and needed a place to sleep after driving 10 hours.
All of the hotels around the area are ridiculously expensive and this one was the cheapest at $350.00/night.
I booked through ******* and paid extra for breakfast in the morning and when he checked in, they did not see his reservation even though he had all of the information and the lady at the counter (didn’t have a name tag - didn’t tell him her name) was rude, unpleasant, bothered and short with him. She couldn’t answer basic questions, didn’t give him his breakfast vouchers, didn’t tell him where breakfast was served or the hours it’s available and charged us for a room TWICE.
When I asked about the $350 charge - she couldn’t give me a clear explanation as to why they charged that to our card. All she said was “hopefully it will fall off”
She did not give her name, she did not apologize, she answered the phone with “hello”, she didn’t welcome us into the hotel, she didn’t smile - it honestly felt like we were an inconvenience.
I have never been more disappointed in hotel customer service - and I worked in the hospitality industry for years. It’s absolutely unacceptable.
And for nearly $700.00 - I expected better.
Hopefully $350 will go back to our card because that was ridiculous to be charged AGAIN.
