J.K. Place Capri

Amazing experience from start. No check-in needed instead we got offered a drink on the amazing terrasse! The room was pretty with such a view, free soft drinks is a nice perch. Boutique hotel with attention to details, like being at home. Every room is decorated with style, it is just so cosy. The service is top notch, really really attentive to all needs. Amazing restaurant with best food, the breakfast was extraordinary with this view which never disappoints. Activities like boat sight seeing, booking of best restaurants, transit to the city; well everything was organised perfectly. I have to say that I have never experienced perfection before. The pool is big and amazing with best service there too and I did fancy the gym. Big thanks for those days spent with you, it felt like visiting some close relatives. Just amazing !!!!

We recently stayed at JK Place hotel in Capri and From the moment we arrived were made to feel very welcome. The staff were all very friendly, attentive, and made us feel completely at home throughout our stay. We were there to celebrate my husband’s big birthday, and they truly went above and beyond to make sure it was a very special day, which made the whole experience even more memorable. The hotel itself is absolutely beautiful — elegant and maintained to perfection. Everything was spotless, and you could really tell how much care goes into every detail. Breakfast was absolutely perfect every day so much choice A truly unforgettable stay. Wouldn’t hesitate to return! Hopefully very soon .

From the moment we arrived at JK Place in Capri everything was so smooth and relaxing. The hotel does not disappoint in any way and the service is outstanding. We stayed 4 nights and had the best meals and beach days. The concierge service was fantastic! We had the best tables at every restaurant and beach club. You just say JK Place and they give you everything. The car service and shuttles are the BEST!!! Zero stress and relaxation level was a 10/10!!! The staff feel like family now… can’t wait to return!

I requested a view of the pool and a bathtub over 8 months prior at the time of booking and this was not honored. Upon viewing my Penthouse Suite (most expensive category at $5000 a night), I immediately asked to switch rooms due to the many issues present. These consisted of mold/damp on the sea facing wall, stained/beat up carpet/furniture, tiny bathroom (only 1 sink, no bathtub, room so small that the door hit the toilet), running toilet, hot/cold badges detached from faucet, shower valve yellowed with age and the type/numbers worn off it. At no time during my 5 night stay were management willing to allow me to switch rooms despite the fact that most other guests only stayed 2 nights (there was ample turnover during my stay). Upon first seeing my suite, I even let management know that I was willing to switch to any of their lower caliber ocean facing rooms, so there were many options that would’ve worked. Management was well aware of the issues that were present in my suite prior to placing me there too because there were visible paint marks on the wall were they tried to cover the damp/mold. Also, the cleaning staff left my room open with a door jamb (see picture) for an indefinite amount of time. I returned to find my room propped wide open with no cleaners in my room or even on my floor. I sat in my room with the jamb in place for another 30 minutes and no cleaner ever came to collect it. The food was average and the rest of the service staff weren’t at a 5 star level. The exceptions were the spa technician and 1 waiter, both were lovely. For the record, I’m fortunate enough to frequently stay in very nice hotels and I have never asked to switch hotel rooms before or since. The experience was so poor that I would have just left the hotel, but I had prepaid and I was traveling with friends (2 new rooms/suites would’ve been needed) and it was high season (little availability in May when we travelled).

We’ve stayed at quite a few global five star hotels but nothing is as good (and few are as expensive!) as JK Capri. Exceptional design, service, maintenance standards, views etc. Only issue was poor cooling in the room at night (I sleep hot). I hope this will be resolved because our plan is to go back each year for a week though not in August because the heat and humidity were oppressive.

Our experience at this hotel was extremely disappointing and completely inconsistent with the standards expected from a luxury 5-star property. During our stay, we faced a serious hygiene issue: after sleeping in the room, we woke up with multiple severe bites that appeared to be caused by bed bugs. We immediately informed the hotel and contacted the team repeatedly. Despite knowing about the problem, the hotel failed to take timely and appropriate action. The proposed solution was unacceptable: instead of providing accommodation of the same standard, the hotel suggested moving us to a significantly lower-category room that had already been paid for by our party. Offering a complimentary massage as compensation for a serious room hygiene issue demonstrated a complete lack of understanding of the situation. The arrival experience was equally disappointing. Our helicopter arrival and luggage transfer requirements had been confirmed with the concierge several times in advance. However, upon arrival, nobody was there to assist us. When we contacted the hotel, the concierge was unable to provide a solution and even suggested that we should have arranged everything ourselves, despite the prior confirmations. We spent hours dealing with problems that should never have happened at a luxury hotel, while the management team showed a complete lack of urgency and ownership. The most disappointing part was not only the incidents themselves, but the hotel’s attitude afterward. A true 5-star property is defined by how it handles problems — and unfortunately, this hotel failed completely. Based on our experience, we cannot recommend this hotel to travelers expecting reliable luxury service, professional management, and proper attention to guest safety and comfort.

If you're staying anywhere near Hotel Al Sotoportego, do yourself a favor and eat at Al Vagon. My two daughters and I were staying at Hotel Al Sotoportego, and this restaurant is literally right outside the hotel entrance along the canal. The moment you step out the door, you're practically part of the restaurant. Every time we walked by, it was packed, and every dish that came out looked incredible. It was our last night in Venice, and we made a last-minute decision to cancel our dinner reservations at another well-known restaurant and eat here instead. It turned out to be one of the best decisions we made during our entire trip. Even though they were extremely busy and we didn't have reservations, the owner, Giovanna, welcomed us with such warmth and kindness. She asked us to wait just a few minutes inside, made sure we were comfortable, and even turned the fan/air conditioning toward us while we waited. That simple gesture said everything about how much she cares about her guests. When we finally sat down, every single bite was outstanding. My daughters and I devoured everything we ordered and literally cleaned our plates. The food was authentic, fresh, and absolutely delicious. But what truly makes Al Vagon special is the hospitality. Since it was our last day in Venice, we were trying to figure out how to avoid dragging three large suitcases through Venice and over the Rialto Bridge to get to Marco Polo Airport for our flight to Santorini. As we were eating, we noticed there was a water taxi dock literally next to our table. Since the restaurant sits right on the canal, we wondered if it would be possible to arrange for a private water taxi to pick us up directly outside our hotel. Our waiter immediately offered to help and asked Giovanna if she had the phone number for a private water taxi. We already thought that was incredibly thoughtful. But then Giovanna went above and beyond. When I thanked her, she didn't just hand me a phone number—she personally called and arranged the entire pickup for us. The next morning, our private water taxi arrived exactly on time right outside our hotel. We stepped aboard with our luggage and enjoyed one of the most beautiful rides of our trip all the way to Marco Polo Airport. It cost €170, and it was worth every single euro for the convenience, the scenery, and the stress-free ending to our Venice stay. Giovanna, thank you for your incredible hospitality, your kindness, and for serving my daughters and me one of the most memorable meals we had in Venice. You turned what could have been a stressful travel day into a perfect ending to our trip. We can't wait to come back. Until next time—grazie mille!

Grazie!!! You've made this stay unforgettable beyond words! We will never forget our anniversary because of JK Capri. Words cannot describe how magical this place is and how they make everyone feel so important and welcomed. We appreciate it more than our hearts can express. From all the things to the grand gestures, every detail is meticulous and impressive! We will be back! - The Powers Family

From the very first moment, JK Place Capri felt like so much more than a hotel – it felt like home. The level of service is simply outstanding: every detail, every moment is carefully thought out, creating an atmosphere of effortless perfection. This is true luxury at its highest level. While staying here, I never felt the need to go anywhere else – the hotel itself offers everything one could possibly dream of: a world-class restaurant, a serene spa, impeccable service, and rooms so warm and beautifully designed that you feel instantly at home. JK Place Capri is not just a stay; it’s an experience of pure comfort, elegance, and hospitality. A place that captures your heart and makes you long to return.