XINGSAM DONGLIYUAN HOTELS

Summary: Top-notch environment and design, but let down by lazy housekeeping and poorly maintained facilities. 🤯 I came to Jingdezhen to paint ceramics, and for the first few days, I stayed at the Hyatt Centric Taoxichuan. Then, with high expectations, I moved to this popular, photogenic guesthouse for the next two days. 🥳 The butler proactively added me on WeChat to ask for my arrival time and was there to meet me at the entrance right on schedule, helping with the check-in process. Excellent service! 👍 First, I must say this guesthouse is truly beautiful. The environment is unbeatable; every corner is a photo op. Plus, the villa area is separate from the surrounding industrial zone, making it very quiet. It really evokes a serene, pastoral feeling, like 'picking chrysanthemums by the eastern fence, enjoying the view of the southern mountains.' 🌄 However, upon entering the room, I discovered numerous issues with this guesthouse: 😟 1. The wooden structure combined with humid air meant the room had a strong musty smell. Lighting the complimentary incense helped a little. 2. For a hotel of this price point, the cleaning team failed to empty the dehumidifier's water tank before guest arrival, making it unusable until I emptied it myself. 3. The steps in both the living room and bedroom areas were not properly secured; they tilted significantly when stepped on, almost causing a fall. 4. The bathroom sink was not cleaned thoroughly, with accumulated grime that was quite disgusting. 5. The outdoor patio light was so old and poorly maintained that the lampshade exploded when I turned it on – scared the living daylights out of me! 6. The bathtub drain was broken, making it impossible to hold water, effectively rendering the soaking function useless! Such basic problems in a high-end guesthouse at this price point almost made me lose faith in the Xingshan Shiwai brand! Thankfully, after I reported the issues to the butler and manager, they took them seriously and promptly resolved them. They quickly arranged for repairs and a re-clean, offered apologies and compensation, and promised to make serious rectifications in the future. This restored my confidence in the Xingshan Shiwai brand. Thumbs up to Manager Xia! 👍 These kinds of basic maintenance and cleaning issues are unacceptable in hotels of this price range. But perhaps that's the guesthouse experience: you never know what kind of filling you'll find inside a beautiful chocolate. 😂

The environment is very comfortable. There are many nice shops within the park, including glassblowing and pottery studios. It's very convenient and perfect for a family vacation with kids. We will definitely come again next time.

Hishan Shiwai Dongli Yuan truly exceeded my expectations! Tucked away in the forest, the environment is serene and peaceful, making for a wonderfully comfortable stay. The butler was responsive and provided attentive and thoughtful service. The biggest surprise was the complimentary 'Xiaoman Yinghua' travel photoshoot offered by the hotel. The photographer was humorous and professional, with an excellent eye, and was great at guiding poses, making the whole process relaxed and not awkward at all. The unedited photos looked great, and the retouched versions were absolutely stunning! Staying in a forest sanctuary and getting beautiful photos at the same time made the trip incredibly fulfilling. I'll definitely choose this place again when I come back to Jingdezhen!

The environment is beautiful, the room is clean, and the butler service is very thoughtful. They even delivered our takeout to us after 11 PM. We were very satisfied throughout our stay.

The room was fantastic!! The entire stay was great, and I especially want to commend the housekeepers for their efficiency and service attitude. Messages were replied to instantly, and all requests were met. Such a wonderful experience~

The B&B has a great atmosphere. I upgraded my room on the spot for an extra fee, and the price was actually better than booking online. The butler service was excellent too, very responsive and helpful. The restaurant is super photogenic, perfect for pictures! It's also really thoughtful that the breakfast vouchers can be used as a direct cash equivalent, and you even get a discount at Qianchuan Noodle House and the cafe.

An experience that exceeded my expectations! Completely immersed in nature, it was so therapeutic. And I have to say, it's incredibly photogenic – I changed outfits three times in one day! Even on a rainy day, there are unique surprises to discover. The butler service was fantastic and super convenient.

The butler service was excellent. The environment was great and trustworthy. They even helped deliver food to my room when I ordered takeout. There's also a shuttle service to Qianchuan Coffee and Qianchuan Noodle Shop.