Shangri-La Guilin

We stayed here once when our child was small, and this return visit was still well worth it. The staff are all very friendly, and the garden leads right out to the Li River.

This stay didn't quite live up to the Shangri-La brand standard. When I returned to the hotel, my room door wouldn't open. The front desk confirmed my key card was working, and a staff member accompanied me upstairs, only to discover a faulty door lock. The entire process took nearly an hour. On the positive side, the duty manager later intervened, arranged for me to relax in the executive lounge, and moved me to a different room, all while being very apologetic and professional. However, I believe the hotel's emergency response could be improved. If the door lock couldn't be fixed quickly, why wasn't a room change offered sooner, instead of making me wait for almost an hour? Additionally, there were noticeable signs of repair or tampering around the faulty door lock, which made me wonder if similar issues had occurred before. I hope the hotel thoroughly inspects all relevant rooms, rather than just fixing the immediate problem. After moving rooms, I also found an insect, possibly a rove beetle, on the pillow. I was too tired to report it at the time. Furthermore, the shower area only had a handheld showerhead and no overhead one. For this price point and brand, the amenities felt a bit lacking. While the duty manager's service was commendable, there's still room for improvement in terms of facility maintenance, emergency response efficiency, room cleanliness, and some of the hardware provisions.

Five-star quality, definitely worth the trip! This was my first time in Guilin, and I chose the Shangri-La, which was an excellent experience. The hotel is located right on the Li River, with beautifully maintained gardens that offer fresh air and a peaceful escape from the city bustle. The room was clean and comfortable, with an amazing view – the scenery outside the window was like a painting. The service, as expected from Shangri-La, was consistently high-standard. Check-in at the front desk was very efficient, and all the staff greeted us with smiles, being both attentive and heartwarming. The breakfast selection was incredibly rich, and the local Guilin rice noodles were absolutely delicious! Both the facilities and the service made us feel incredibly comfortable. I will definitely choose to stay here again next time I visit Guilin!

The room was decent, clean, and well-equipped, even though it had a slightly older style. They even provided a free extra bed. The environment was absolutely beautiful, with a stunning garden featuring peacocks and a small zoo. Unfortunately, it rained heavily during our visit, so we couldn't use the outdoor children's facilities. It was a shame that the indoor playground was also unavailable. The pool was fantastic – perfectly heated and very clean. My only minor complaint is that inner tubes had to be rented or purchased. But the absolute highlight was the breakfast! It was incredible, truly amazing, and the service was impeccable. A special shout-out to the tall, slender manager in the black uniform – I apologize for not catching your name. Breakfast definitely deserves a super-duper five stars! Room service was a bit on the pricey side. The location was quite good, with nice views of the mountains in the distance.

First off, the facilities are beautiful. Because the hotel was built early, it boasts a prime location with amazing views right outside the window – definitely great value for money. Next, the food. Shangri-La never disappoints. We had breakfast at the hotel every day. For lunch, we tried the 'Jiugongge' (a specialty hotpot), which was excellent. For dinner, we had one buffet and one meal with the beer duck at Shang Palace. The buffet was really good. Finally, the service. Since we visited during a period of high water levels, there weren't many tourists. The hotel upgraded our room, and Chen Xiaoyan at the front desk was consistently proactive and helpful. Big thumbs up!

First, the good points: The room, though a bit dated in decor, had no strange smells. The staff were enthusiastic, and both breakfast and the evening happy hour were substantial and tasty. The lounge also offered great views, which made dining very pleasant. Overall, my three-day stay was a good experience. Now, for a slight dissatisfaction: The welcome fruit consisted of just one apple, one banana, and one peach. After checking out, I saw photos from other guests who stayed at the same time, and their welcome fruit was much better than ours. I'm not sure why there was differential treatment, especially since we were in an executive room and they were in a standard room.

The room was clean, spacious, and elegantly classic, offering lovely views of Guilin's Li River. It also featured a large bathtub and a fantastic breakfast.

Shangri-La's quality control is consistently excellent, and the service is always responsive. The swimming pool on the second floor was a big hit, and the food at the Shang Palace restaurant on the first floor was delicious. They also have non-heritage craft activities for kids on the first floor, which is great for passing the time. Plus, there's a little train! 🚞