Embassy Suites by Hilton Charleston

Enjoy the Managers reception and breakfast buffet. However the room we were assigned on was definitely in need of some TLC maintenance. Love that each room truly is a suite.This was a surprise as we had stayed a week before on a different level and everything was top notch. It was a holiday weekend and I am sure very busy so perhaps that is part of reason. Also,staffing may also account for a very limited and sometimes nonexistent buffet at managers reception. However , I choose to believe our stay the weekend before was more to standard of Embassy.

There was a sock and used razor on the ground when I just checked in. Otherwise everything was fine. Parking was $16 after tax. It’s behind the hotel. The entrance parking was full when I got there. 2 free drinks 5:30-7pm and breakfast included. Omelette bar was pretty good. Staff generally were very friendly. Pictures are the view from my room.

Absolutely beautiful hotel and amazing breakfast

Only reason I gave 4 instead of 5 stars is because the bed was so uncomfortable. Pillows were great, hotel was great! Note that parking is in a garage (short walk) that you pay extra for daily.

Great breakfast 🍳 Complimentary cocktails and snacks at 5:30. Plenty of comfortable places to sit in the lobby. We didn’t take our pet because of the heatwave during the regatta, but it is very pet friendly. Walkable.

We arrived after check-in and they didn't have a room ready for us. Then they did not refill toilet paper or leave us toilet paper so we ran out. The sink in our bathroom would clog up and take 10-15 minutes to drain. The safe in our room did not work and they basically said they couldn't replace or fix it because they were taking them out or switching to new ones (they were not clear on that). Only one elevator was working, so when we finally got a room the wait was a long. We did report this to the manager, but nothing was fixed. Unfortunately, we were not the only people having issues. Many guest were complaining. One lady we met said they moved their room twice in one night, because of issues.

Room was smaller than booked, toiletries were missing and it was only one person in lobby handling everyone had to wait until next morning to get stuff.

The Room was dirty the bathroom shower door was broken. Carpet needs cleaned, zero paper or pen to write. Had one extra towel in the room. Homeless hanging out in front of your hotel. People coming off the street to eat your free breakfast. You parking attendant were rude. Kids running the halls and playing in the Elevator all night. Been a Hilton honors member for years. Won’t stay at that property again. I was regular visiter