Soravit on Granville

The Soravit on Granville’s most outstanding feature is its location. Placed slap bang in the heart of Tsim Sah Tsui you are only minutes walk away from the MTR station, shops, cafes, restaurants and Kowloon Park. The hotel reception is on the third floor and the only way to get there is by lift. The rooms you get are tiny. We had a party of four people spread over two different rooms. Their room was slightly bigger than ours so we asked reception if we could swap to a similarly bigger room, which the hotel was happy to do. For the record, the nicer rooms are on one side of the hotel with door numbers ending 05. The less good rooms are on the other side with door number ending 02. The beds were comfortable and the bath room (which contains a toilet, sink and shower) was adequate. The walls and floors however are a bit thin, any time a next door room or upstairs room slammed a door shut or moved luggage across the floor I could hear. Also, bring an sleeping mask to cover your eyes because the smoke detector on the ceiling has a very bright blinking light which was very annoying. The hotel does not have any extra facilities like dining area for food, no gym or swimming pool. It’s just a room based hotel. But that’s ok, literally across the road there are more eateries than you could ever hope to visit and an Anytime Fitness gym across the road. For food, I recommend the following: Tai Hing (simple canto style breakfast, lunch and dinner), Master Congee (breakfast only), Red Tea Bakery (for morning buns), among so many others that we tried. There’s also a 7-Eleven right next doors. Overall this is a hotel that is a step up from a budget hotel, but far from five star. The location however is so so good!!

Great location. However, my experience was very disappointing. When we returned to our room, we found the floor wet and the bed sheets damp. The male receptionist was very helpful and arranged a room change after checking the problem. Unfortunately, the female receptionist on the night shift was extremely rude. Instead of helping, she repeatedly blamed us, interrupted us, and refused to listen to our explanation. In the new room, the hair dryer started giving off a burning smell and smoke while I was using it. We only asked to replace it for safety reasons, but the same receptionist blamed us again, saying we had used it for too long. Even after she tested it herself and it still produced smoke, she simply said the hotel's hair dryers were old. Excuses me???? The male receptionist was professional and helpful, but the older female receptionist was incredibly unprofessional and made us feel like every problem was somehow our fault. Great location, but the poor customer service completely ruined our stay. Staff with this attitude will only drive guests away and damage the hotel's reputation. My advice to anyone staying here is to record videos or take photos whenever you encounter an issue, just to protect yourself. I came here for a vacation, but I felt like I was constantly having to defend myself

Terrible hotel experience when meeting the 2 terrible lazy ladies receptions with no smiles. Requests as we will stay 4 nights and got the answers : No small towel. No bathroom towel changed for each day. Very lousy cheap rooms slippers Room Aircon blowing to the head causing headaches. 2 can waters only for the first day. Bad experience only for 1 night. We are very lucky meeting a receptionist star the next day morning , we really appreciate Mr Timothy, He is the real Reception Man who is responsible for the Job with the motto : He is working for helping the guests to get comfortable stays. We are very lucky enough to get room changed and upgraded for the next 3 more nights , with spacious room and small hand towel ( I think small towels are very expensive for Soravit hotel -very disgusting ?). Appreciate a lot to Mr Timothy who moved us from room 12.. to change to room 11.. much more humanised room. Big comfortable room.

I was told the room category I booked has been sold out, and I got UPGRADED to a suite room. On my booking, I remarked the preference for high floor only, given that my booked room type was sold out I didn’t expect I was out on the lowest floor, which is the 4th floor right above the check in floor, and UPGRADED me to an accessible room which in general we call it 柴房. It was not a pleasant stay, the room is not comfortable at all, I was not upgraded and definitely it is a BIG DOWNGRADE!!!! VERY DISAPPOINTED!!! The cleanness is definitely not up to standard!!

I think they should prepare hand soap in the restroom

The location is very comfortable . Near restaurants, department stores and MTR station. The room is a little small but not bad.