Guest User
February 17, 2026
The staff and hotel are excellent but there were a couple of issues caused by the admin department that I would not expect from a high end hotel. I'll start with the good bits... All of the staff here are excellent and make your stay perfect. We had a water cabin which was cosy and comfortable and the food was amazing. They have a different menu every night for 3 nights and then it gets rotated again so 3 nights here was perfect for us. The spa is great, 2 saunas, a steam room, 2 Jacuzzis and a natural plunge pool. Its never crowded and I recommend the plunge pool, it is invigorating. We also had massages which were very good. We did the snow shoeing and we had a great time with our guide through the forest. Harad's, the village is about a 15 min walk at most, there is a co op, a restaurant (we had lunch here and it was good), a general store where you can buy souvenirs. We also hiked up to the view point, the hotel can provide a map. In Sweden you can't buy alcohol from a supermarket which was disappointing as we had tried two lovely Swedish wines in the hotel made from berries instead of grapes and we wanted to buy a couple of bottles to take home...but we couldn't find anywhere to purchase these locally. The hotel provided some warm jackets and clothing for the snow shoeing and they were happy for us to keep these during our stay for walking around the resort. The setting by the river is lovely and we had a brilliant 3 days. There were a couple of issues that shouldn't have happened with a hotel of this quality, firstly our travel agent had requested that we have 8.30pm dinner slot and this was confirmed but when we arrive we were told our dinner would be at 6.30 (or 6) pm, which we were not happy about. Wilmer on reception was very good and had a word with the chef who was able to accommodate us at the later time. The second issue was around our bill, we had already paid for our room and food but were invoiced again and Wilmer had to sort this out as well with the admin team. In conclusion, this is a lovely place to stay but they do need to make sure the admin team don't continue to make mistakes with these issues. They may not seem like much but when you are paying a lot of money to stay here I would not expect issues like this to occur.