The Westin Birmingham

My husband and I stayed at the Westin Hotel during the Breezy Bowl concert Weekend, and it was a wonderful experience! From the valet team to the front desk and housekeeping, everyone was so welcoming and friendly. The location is perfect—right across from the stadium, which made it super convenient for the concert I attended. The hotel was clean, comfortable, and had a great atmosphere. I had a really good time and would definitely recommend it to others!

The check in process was horrendous. Due to an event several roads were blocked, which was understandable. The problem lies with calling the hotel on 3 different occasions and getting 3 different sets of information on how to get to the hotel/ park/ check in. One one occasion they even told us a manager would come out to speak to parking attendants about or reservation, but no one ever came. This process took over an hour and a half. No attempts were made to rectify this situation. I was only told ‘there is nothing we can do’ and ‘idk why they told you that’. Thanks

Customer Service's was top tier. The room was clean and the bed gave me a great night sleep.

The hotel was very nice and has restaurants in walking distance. The parking was very narrow and a little hard to get into.

They were really busy so the 4pm check in time wasn't possible for a lot of people. The front desk team seemed aggravated due to back ups and housekeeping not being faster. I wasn't impressed with the communication between housekeeping and the front desk.

GROSS! Check in was great!! Very busy day at hotel since there was a concert there that night. They made check in as quick as possible and the valet was as well. We got to the room and it was a different story. A bottle cap was on the floor in the bathroom, some random hairs on the bathroom floor and then empty bottles under the bed. Yes we were all a little grossed out but with on a very limited time frame for a scheduled event finding another hotel wasn’t an option. I also opened the closet to find the stand for my suitcase and the closet door almost fell off the hinges, I caught it very quickly and lifted to close it securely. I also walked though the room with wet feet due to forgetting some and stepped back into the bathroom floor leaving dirty foot prints right behind me……good lord clean the carpets!!!