The Westin Birmingham

GROSS! Check in was great!! Very busy day at hotel since there was a concert there that night. They made check in as quick as possible and the valet was as well. We got to the room and it was a different story. A bottle cap was on the floor in the bathroom, some random hairs on the bathroom floor and then empty bottles under the bed. Yes we were all a little grossed out but with on a very limited time frame for a scheduled event finding another hotel wasn’t an option. I also opened the closet to find the stand for my suitcase and the closet door almost fell off the hinges, I caught it very quickly and lifted to close it securely. I also walked though the room with wet feet due to forgetting some and stepped back into the bathroom floor leaving dirty foot prints right behind me……good lord clean the carpets!!!

Trip was to see a concert at a nearby venue. Complimentary shuttle buses were available. Very friendly and helpful staff.

They gave us an ADA, even though we did not request it. It would not have been a problem, but the shower was difficult to use, and water went all over the bathroom floor. This hotel is showing signs of wear and tear, and was very noisy.

Airport Rest Stop Coming off a 5 day trip didn’t want to deal with traffic, needed a quiet meal & great night’s sleep. Best decision I’ve made in months. Absolutely amazing property exceeding my expectations!

Room size was reasonable and clean, but a bit worn. Staff were friendly. Onsite bar/restaurant and coffee shop were out of menu items. Left for the day at 7am and housekeeping was just beginning on our floor when we returned at 4:45.

Professionalism of the staff and the cleanliness of the property. Excellent Stay!