The Ritz-Carlton Chengdu

My stay at the Ritz-Carlton Chengdu was absolutely perfect! ✨ The high-rise lobby's design creates an amazing ambiance, and the butler service is incredibly attentive. The city night views are so therapeutic. The executive lounge offers continuous dining from morning till night – pure bliss! Its city-center location makes getting around super convenient. This is definitely a must-stay luxury hotel for a vacation in Chengdu!

Everything was great, Ferrari is always Ferrari. It was a very comfortable stay. The staff member at the breakfast noodle station was especially kind; when they found out we eat halal and don't eat pork, they went out of their way to use a clean pot in the back to cook our noodles. I really appreciate it! 🙏💟

I seriously doubt this is a genuine Ritz-Carlton property. Two or three days before my arrival, the hotel called to inquire about my needs and arrival time. I clearly stated I'd be there around 4 PM and requested two adjoining rooms. However, when I arrived closer to 6 PM, the front desk informed me that one room would still take another 20-30 minutes because a supervisor needed to inspect it. If I had arrived at 4 PM as planned, would I have had to wait two hours? And despite my request, the rooms weren't adjoining. What was the point of communicating in advance then? My reservation clearly included breakfast for two, but the front desk insisted it was only for one and demanded an extra charge. It was only after I showed them my booking confirmation that they admitted it was a system error. Check-in took a tedious 10-20 minutes – incredibly inefficient. The overall decor and environment felt very dated. And the slippers were just... unbelievable. This hotel completely lacks the quality and style one expects from a Ritz-Carlton. The entire experience was extremely disappointing.

This is an older five-star hotel. While the decor is a bit dated, the service is still excellent. My only minor complaint is that I didn't receive a pre-arrival call. The breakfast restaurant offers a wide variety of dishes, and the executive lounge service, including the five daily food presentations, was very good.

I specifically traveled to Sichuan to pray at Mount Emei and chose to stay at the Ritz-Carlton Chengdu. The experience was absolutely perfect! 👍 It's located right in the city center, close to Tianfu Square and Chunxi Road, making transportation very convenient. The room was spacious and elegant, with expansive city views from the floor-to-ceiling windows, especially beautiful at night. The bedding was soft, ensuring a good night's sleep, and the amenities were exquisite. The staff were attentive and polite, providing meticulous service. The breakfast spread was rich and diverse, featuring local Sichuan specialties. Overall, my stay was incredibly comfortable, and it will definitely be my top choice when I visit Chengdu again!

Service: Extremely satisfied! Before checking in, I communicated that I was traveling with a child and hoped for some kid-friendly arrangements. The staff responded promptly and meticulously decorated the room with balloons and a small astronaut lamp, which my child adored. They also gifted a chestnut children's picture book and a little lion fridge magnet, and had child amenities, plus two cute rubber duckies, ready in advance. My child was thrilled, and we, the adults, were equally pleased! 👍 When my child wandered to the front desk, a staff member proactively gave them a puzzle. During check-in and check-out, they were very helpful with inquiries and directions, and assisted with luggage, demonstrating excellent service. Daily Double Ritz-Carlton Executive Lounge Benefits: Five meals a day truly filled us up! The main courses were cooked fresh by a chef on-site, and other dishes, though not numerous, were exquisite. I particularly loved the wide selection of salads! There was a great variety of alcoholic beverages, and you could even mix your own cocktails in the evening. All the staff were wonderful and thoughtful. Although the late-night meal was primarily for drinks and children couldn't dine, they brought back several hash browns and chocolates for my child, which was super satisfying. For breakfast, we went downstairs for a wider selection. The panda latte art was adorable, and they even offered lunchboxes for kids to take food with them, very kid-friendly! 👍 Hygien: The room was very clean, amenities were promptly replaced, and turn-down service was proactively offered. Coming back to a clean and tidy room after a day out truly lifts your spirits! 👍

My recent stay at The Ritz-Carlton, Chengdu was an excellent experience from check-in to check-out. The room was spotless and clean, the bedding was comfortable, and the facilities were comprehensive, offering stunning views of the Chengdu cityscape. The breakfast buffet provided a rich variety of options, including both local Sichuan delicacies and Western dishes, all prepared with fresh ingredients and outstanding flavors. A special thank you to Luca Spatafora for his thoughtful, attentive, and proactive service, which significantly enhanced my stay. He paid meticulous attention to every detail, making me feel right at home and perfectly embodying The Ritz-Carlton's high standard of service. I will definitely choose this hotel again on my next visit to Chengdu and highly recommend it to all travelers coming to the city.