I stayed at this hotel over 10 years ago. Although it has been renovated, the service is noticeably worse than before. Here are a few points:
1. At 3 PM check-in, no rooms were available. We only got our room key at 4:30 PM.
2. Upon entering the room, we found a used band-aid from the previous guests still on the floor (which was quite unpleasant) and not cleaned up.
3. Loud music from a club downstairs went on until past midnight, making it impossible for us and our child to get any rest. Even though it was a weekend and there might have been events, it was simply unacceptable.
4. There's also something that made us very angry, and although it's not directly related to the hotel, I want to share it so future guests can be aware. The taxis outside the hotel – we might have encountered an extreme driver, not necessarily representative of most, but I'm just sharing my personal experience. We took a taxi from the hotel in Tsim Sha Tsui to Sogo in Causeway Bay. Without informing us, the driver took a detour over the cross-harbor bridge. I only found this out later when the price seemed wrong. He didn't take the usual tunnel, and as a result, the fare was HKD 193. Taking the tunnel usually costs around HKD 65, which we had paid before. So, I want to remind future guests to be careful when taking taxis.
However, there was one thing we were satisfied with: the housekeeping staff on our floor had surprisingly good service. They always smiled, greeted us, and said hello.
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